ServiceNow Servicenow-CIS-ITSM : Certified Implementation Specialist IT exam Dumps

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Exam Number : Servicenow-CIS-ITSM
Exam Name : Certified Implementation Specialist IT Service Management
Vendor Name : ServiceNow
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Servicenow-CIS-ITSM exam Format | Servicenow-CIS-ITSM Course Contents | Servicenow-CIS-ITSM Course Outline | Servicenow-CIS-ITSM exam Syllabus | Servicenow-CIS-ITSM exam Objectives


The ServiceNow Certified Implementation Specialist - IT Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist - IT Service Management certified.

Exam content is divided into Learning Domains that correspond to key syllabus and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.

Application Concepts
For each ITSM application, know the following:
• Baseline Application Functionality
o Basic and advanced features in baseline installation of the current release
o Functionality and features added or changed in the current release
o State model and default process flow
o Basic and advanced operations performed by users and the system
• Architecture and Security
o Key tables used in the application
o Relationships among application tables
o Roles and default Access Controls
o Primary application components (Script Includes, Business Rules, etc.)
o Integration capabilities
• Business Cases / Use Cases
o Value proposition
o Key Performance Indicators and Benchmarks
o Selection of appropriate features and functions to meet business requirements

1 Incident Management 25%
2 Problem Management 10%
3 Change and Release Management 25%
4 Knowledge Management 10%
5 Request Fulfillment 25%
6 Configuration Management Database 5%
Total 100%

Exam Structure
The exam consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.



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ServiceNow IT test

ServiceNow Q1 Preview: increase is still high priced | Servicenow-CIS-ITSM boot camp and exam Braindumps

ServiceNow office building in Silicon Valley

Sundry photography/iStock Editorial by the use of Getty photos

investment Thesis

ServiceNow, Inc. (NYSE:NOW) is among the main workflow administration structures. despite its robust FCF margins, NOW stock also came beneath enormous force currently, based on its SaaS friends. The company leverages the digitization vogue in corporate IT spending. furthermore, it has invariably posted 30+% topline growth while delivering FCF profitability over the ultimate few years.

although, we consider the competitive environment will doubtless get extra difficult over time, because it operates in a market with "particularly low limitations to entry," as highlighted in its 10-k.

moreover, excessive-increase SaaS stocks with excessive earnings multiples might proceed to come beneath colossal pressure as buyers searching for safeguard in additional shielding plays.

Given its intensely aggressive panorama and the latest macro environment, we rate NOW stock as a dangle.

NOW inventory isn't affordable NOW stock NTM normalized PE Vs. peers

NOW inventory NTM normalized PE Vs. friends (TIKR)

NOW stock NTM FCF yield Vs. peers

NOW inventory NTM FCF yield Vs. friends (TIKR)

As viewed above, despite the latest cost compression in SaaS stocks, NOW nevertheless traded at a premium against its enterprise SaaS friends. as an instance, NOW inventory final traded at an NTM normalized P/E of 71.5x, well forward of the King of SaaS, Microsoft (MSFT) inventory's 28.3x. It was additionally neatly above the software business median P/E of 34.5x. moreover, it's additionally neatly ahead of its friends [Oracle (ORCL), SAP (SAP), Workday (WDAY), Salesforce (CRM)] listed above.

additionally, administration has often lauded its FCF profitability. Yet, we also think that a marked growth top class has been priced into its stock. NOW stock closing traded at an NTM FCF yield of two.2%, based on WDAY stock's 2.2%. youngsters, it was smartly wanting the relaxation of its peers. So, ServiceNow investors must proceed to have an organization conviction over the business's increase execution. additionally, NOW buyers must be organized for tremendous price compression if the enterprise falls brief in a extra chance-averse environment.

Why ServiceNow could potentially Underperform?

Given the excessive expectations embedded in the inventory rate, investors should be cautious of capabilities situations impacting its valuation. peculiarly, the enterprise brought a brand new risk component in its latest 10-ok that could shed some insights into the challenges of its commercial enterprise penetration. ServiceNow brought (edited):

As we target more of our earnings efforts at greater enterprise consumers, we can also face heightened charges, longer earnings cycles, superior competition, and fewer predictability in completing some of our income.

Such revenue require considerable time for the customer to evaluate and examine our platform ahead of making a deciding to buy resolution, requiring us to supply greater ranges of training concerning the use and benefits of our functions.

These sales alternatives may require us to devote enhanced income support and skilled functions resources to particular person shoppers, using up charges and time required to complete revenue and diverting our personal sales and skilled capabilities elements to a smaller variety of better transactions. (ServiceNow's FY21 10-k)

therefore, we feel the business may face marked competitors as it moves deeper into the greater enterprise house. hence, the company essential to spotlight these risks for investors to accept as true with carefully in its strategic roadmap. moreover, we highlighted past that the company operates in a market with quite low limitations to entry. therefore, traders can't cut price the skills have an impact on on its profitability, given its increase top rate and its enormously low EBIT margins.

ServiceNow SBC margins % GAAP EBIT margins %

ServiceNow SBC margins % GAAP EBIT margins % (S&P Capital IQ)

ServiceNow LTM FCF margins %

ServiceNow LTM FCF margins % (S&P Capital IQ)

administration prefers to make use of the adjusted operating profitability e book as it takes away the focus on its inventory-based mostly compensation (SBC) margins. youngsters, we feel it be crucial for buyers to agree with the enterprise's GAAP EBIT margins, given its boom top class and intensely aggressive environment.

because of this, investors can take a look at that the ServiceNow GAAP EBIT margins are very low, because the adjustment from its SBC "obscured" its incredibly susceptible operating profile. however, we should highlight that such observations aren't confined to ServiceNow. Many high-growth SaaS gamers use SBC to raise FCF margins and in the reduction of money burn. hence, it's vital that traders make investments most effective in the most beneficial-of-breed high-growth organizations that may carve out their area of interest and competitive moat over time. These are integral components to justify their embedded increase premium and momentum.

ServiceNow cRPO metrics

ServiceNow cRPO metrics (business filings)

ServiceNow revenue share by region %

ServiceNow profits share through region % (business filings)

additionally, ServiceNow's latest last purchase duties ((cRPO)) metrics have began to display some boom digestion. as an example, now is cRPO YoY increase has decelerated to lower than 30% in FQ4, corroborating its moderation vogue. subsequently, investors may still proceed paying heed to this metric within the upcoming FQ1 revenue card.

Of path, the legislations of colossal numbers suggests a herbal moderation of growth. but, NOW still traded at a marked top rate towards its peers. So, it's integral for administration to retain its boom cadence. in addition, the business additionally has a monstrous exposure to the EMEA place (26.6% of salary in FQ4). for this reason, buyers deserve to computer screen the influence of headwinds emanating from doubtlessly weaker european spending moving forward.

Is NOW stock A purchase, sell, Or hold?

ServiceNow is scheduled to free up its FQ1 salary card on April 27. So, all eyes might be on its cRPO increase and no matter if there is a measurable have an effect on on its EMEA area profits.

whereas we consider NOW stock valuation looks fair relative to its old metrics, we are involved with its operating ambiance. in addition, we additionally find it challenging to justify its boom top rate against its friends.

therefore, we'd require a steeper discount on its present fee before given that it. A drop lower back to $400 (20% draw back) would be more fascinating to agree with relocating ahead.

As such, we fee NOW inventory a cling.


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