ServiceNow Servicenow-CIS-EM : Certified Implementation Specialist - Event Mangement Exam Dumps

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Exam Number : Servicenow-CIS-EM
Exam Name : Certified Implementation Specialist - Event Mangement
Vendor Name : ServiceNow
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Servicenow-CIS-EM Exam Format | Servicenow-CIS-EM Course Contents | Servicenow-CIS-EM Course Outline | Servicenow-CIS-EM Exam Syllabus | Servicenow-CIS-EM Exam Objectives


The ServiceNow Certified Implementation Specialist – Event Management Exam
Specification defines the purpose, audience, testing options, exam content coverage,
test framework, and prerequisites to become Certified Implementation Specialist –
Event Management certified.



Six (6) months field experience participating in ServiceNow deployment projects
or maintaining ServiceNow instances

• Participation in at least two ServiceNow ITOM deployments specifically for Event
Management

• Intermediate or above Windows and Unix administration skills

• Intermediate or above SNMP query knowledge

• Intermediate or above JavaScript and regular expression scripting skills

• Introductory or above network administration knowledge

• General familiarity with industry terminology, acronyms, and initialisms



Learning Domain % of Exam

1 Event Management Overview

• IT Operations Management (ITOM) solution

• Define customer challenges

• Event Management key features and capabilities

• Graphical user interfaces (operator workspace, alert
intelligence, dependency maps)

• Common Service Data Model (business, application, and
technical services)

13%

2 Architecture and Discovery

• Discovery and MID server architecture

• Event Management architecture and CMDB

• The monitoring process

• Install a MID server

13%



3 Event Configuration and Use

• Event setup (event processing, event rules, event filter,
event thresholds, operator workspace)

• Event Management process flow (event table, message
key, event processing jobs, event field mapping, CI
binding, best practices)

• Connectors (preconfigured, customized)

• Scripting (Regex, JavaScript, PowerShell)

• Event Management Troubleshooting (event errors,
credentials)

34%

4 Alerts and Tasks

• Alert defined (alert record attributes, scheduled jobs

• Alerts process flow (alert management rules, CI binding,
priority scores, priority groups, incidents, best practices)

• Alert grouping (correlation rules, alert aggregation)

• Alert Intelligence

• Alert impact profile (impact tree, impact rules, cluster
example, SLAs)

30%

5 Event Sources

• Identify event sources

• Push vs. pull methods

• Use inbound actions

• Configure a monitoring connector

10%

Total 100%



Exam Structure

The exam consists of approximately (30) questions. For each question on the
examination, there are multiple possible responses. The person taking the exam reviews
the response options and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.

Exam Results

After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.



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ServiceNow - Study Guide

 

Is ServiceNow Stock a Top Buy for 2024?

Someone forgot to tell ServiceNow (NOW 0.64%) that the cloud software industry has been slowing down in 2023. The digital transformation platform's revenue growth has actually been accelerating throughout the last year, and the stock has picked up steam as 2024 approaches. Shares of ServiceNow are up 80% in 2023 with just weeks left to go until the new year.

A high valuation has prevented many investors from pulling the trigger on buying this top cloud stock. After an epic run, is it still a top buy for 2024?

A next-gen platform for the future of work

ServiceNow provides numerous solutions for businesses to manage their workforce and customer experiences. Its platform spans digital workflow management tools, from AI that helps find bottlenecks that are slowing down the completion of tasks to cloud observability solutions that help with app performance.

ServiceNow landed on the radar of many investors this past summer after an expanded partnership was struck with Nvidia. ServiceNow said it would adopt Nvidia's latest and greatest AI systems to improve its own platform, and in turn, Nvidia would expand its use of ServiceNow in its own workflow management for developing more powerful chips and generative AI systems.

This type of AI used to automate more employee tasks is powering "digital transformation" among big customers. In a year like 2023 where cost-cutting has been a top priority in the corporate world, it's helped keep demand high for ServiceNow's software. And, after the bear market of 2022, the company's revenue growth has been ratcheting up again.

Period

Total Revenue

Increase (YOY)

2021

$5.9 billion

30%

2022

$7.25 billion

23%

Q1 2023

$2.1 billion

22%

Q2 2023

$2.15 billion

23%

Q3 2023

$2.29 billion

25%

Data source: ServiceNow. YOY = year over year.  

Even better, though, has been ServiceNow's rapid progress on profitability. Generally accepted accounting principles (GAAP) income from operations was $492 million in the first nine months of 2023, compared to just $200 million in the same period in 2022. Free cash flow (FCF) was $1.36 billion in the first nine months of 2023 (a healthy FCF profit margin of 21%), with the discrepancy between GAAP profitability primarily driven by employee stock-based compensation.

As for that employee stock-based compensation, ServiceNow management reported it repurchased $282 million worth of stock in Q3 2023. This is part of the company's first-ever stock repurchase program, which is aimed at offsetting the impact of dilution from ongoing employee stock-based compensation. About $1.2 billion worth of stock repurchase authorization remained at the end of the quarter.

Expect some turbulence, but a top cloud stock for the long term?

After the big run-up in stock price in 2023, ServiceNow trades for a high premium of 90 times trailing-12-month earnings per share, or about 60 times trailing-12-month FCF. Of course, part of the premium exists because ServiceNow's profit margins are expected to rise rapidly over the course of the next few years. To wit, shares trade for a bit more reasonable 55 times Wall Street analysts' expectation for 2024 earnings per share.

ServiceNow is nevertheless an expensive stock as we head into the new year. That can cause some turbulence in stock price, including steep sell-offs if ServiceNow misses some short-term financial estimates from one quarter to the next.

However, given the company's fast-and-steady growth for years, and leadership in cloud-based and AI-powered software, investors are rightfully optimistic about the business's trajectory. As I explained this time last year, I think a stock like ServiceNow is best bought in batches over the course of time, perhaps using a dollar-cost averaging plan. This still seems like the right strategy for those investors interested in the long-term potential (a decade and beyond) for ServiceNow.


Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

ServiceNow

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include:

  • Improved first contact resolution by up to 20%
  • Reduced cases initiated over phone by 40%
  • Increased revenue retention by $5.2 million from support contract renewals
  • The Total Economic Impact Of ServiceNow Customer Service Management, a November 2020 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.


     


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