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Salesforce Certified User Experience Designer Exam Dumps

Salesforce-Certified-User-Experience-Designer Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Specification: Salesforce-Certified-User-Experience-Designer

Exam Name: Salesforce Certified User Experience Designer
Exam Code: Salesforce-Certified-User-Experience-Designer
Exam Duration: 105 minutes
Passing Score: 68%
Exam Format: Multiple-choice and Drag-and-Drop
Exam Delivery: Proctored online or at a testing center

Course Outline:

1. Introduction to User Experience Design
- Understanding the fundamentals of user experience design
- Exploring the role of a user experience designer in Salesforce
- Overview of user-centric design principles and best practices

2. User Research and Persona Development
- Conducting user research to gather insights and requirements
- Creating user personas to represent target users and their needs
- Utilizing user stories and use cases to inform design decisions

3. Information Architecture and Navigation Design
- Structuring and organizing information within Salesforce applications
- Designing intuitive navigation flows and menus
- Creating wireframes and prototypes to visualize information architecture

4. Interaction Design and User Interface Design
- Designing interactive and engaging user interfaces
- Applying visual design principles and guidelines
- Implementing responsive design for different devices and screen sizes

5. Usability Testing and Iterative Design
- Conducting usability testing to validate and refine designs
- Analyzing user feedback and incorporating design improvements
- Iterating on design solutions based on user insights

Exam Objectives:

1. Understand the fundamentals of user experience design.
2. Conduct user research and develop user personas.
3. Design effective information architecture and navigation flows.
4. Create interactive and visually appealing user interfaces.
5. Perform usability testing and iterate on design solutions.

Exam Syllabus:

Section 1: Introduction to User Experience Design (15%)
- Fundamentals of user experience design
- Role of a user experience designer in Salesforce
- User-centric design principles and best practices

Section 2: User Research and Persona Development (20%)
- User research techniques and methods
- Creating user personas based on research insights
- Utilizing user stories and use cases for design decisions

Section 3: Information Architecture and Navigation Design (25%)
- Structuring and organizing information within Salesforce applications
- Designing intuitive navigation flows and menus
- Creating wireframes and prototypes for information architecture

Section 4: Interaction Design and User Interface Design (25%)
- Designing interactive and engaging user interfaces
- Applying visual design principles and guidelines
- Implementing responsive design for different devices

Section 5: Usability Testing and Iterative Design (15%)
- Conducting usability testing for design validation
- Analyzing user feedback and incorporating improvements
- Iterating on design solutions based on user insights

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Salesforce-Certified-User-Experience-Designer PDF Sample Questions

Salesforce-Certified-User-Experience-Designer Sample Questions

Salesforce
Salesforce-Certified-User-Experience-Designer
Salesforce Certified User Experience Designer
https://killexams.com/pass4sure/exam-detail/Salesforce-Certified-User-Experience-Designer
Question: 16
A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt
components. The designers needed salesforce lighting design systems (SLDS) resources for their designs and
prototypes such as base components tokens and designs patterns
Which tool or installation should best support their needs?
A. Lighting design systems zip
B. sketch plugin
C. lighting design systems unmanaged package
D. SLDS validator
Answer: C
Question: 17
Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings
wherever possible. Choose 3 answers
A. Prioritizing Innovation over copying the competition
B. Releasing Salesforce updates in managed packages over unmanaged packages
C. Reframing products in terms of user value over features and functions
D. Prioritize engagement number of impressions
E. Uncovering customer needs over broadcasting product benefits
Answer: C,D,E
Question: 18
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app
that is not performance as anticipated.
In which two ways could confirmation bias be avoided? Choose 2 answers
A. Interview users about the intended use of the product to support the questionnaire creation.
B. Obtain user feedback to reinforce known assumptions and support design decisions.
C. Diversity feedback by ensuring it features as many unique perspective as possible.
D. Review questions to remove assumptions about issues or problem not supported by quantitative data.
Answer: A,B
Question: 19
A company provides a way for customers to shop for homes and contact real estate agents online. The company�s
brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience? Choose 3 answers
A. Property
B. Lead
C. Contact
D. Opportunity
E. Address
Answer: B,C,D
Question: 20
A UX Designer wants to understand the mental model of employees who have requested a new internal community,
The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable
architecture.
Which technique should be used?
A. User Test
B. Cognitive Walkthrough
C. Tree Testing
D. Card Sorting
Answer: D
Question: 21
How should a UX designer differentiate between a voice and a tone?
A. Voice reflects the expression and the tone is the way one designs
B. Voice reflects the character and tone is one�s strength
C. Voice reflects the frequency and tone is one�s pitch
D. Voice reflects the personality and tone is the way ones speaks
Answer: A
Question: 22
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt
components. The designer need sales lightning resources for their design and prototype such as based components,
tokens, design patterns.
Which tool to install should need?
A. Lightning Design system Zip
B. Sketch plugin
C. Lightning Design system Unmagaged Package
D. SLDS Validator
Answer: C
Question: 23
Cloud Kicks� Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request? Choose 3
answers
A. Provide the user with a site map of all the content.
B. Add links to printable tipsheets or training videos.
C. Create a just-in-time pop-up content based on new feature rollouts.
D. Provide access to specific Trailhead or MyTrailhead content.
E. Add links to a company dictionary or glossary of key terms.
Answer: A,C,E
Question: 24
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants
to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process? Choose 3 answers
A. User Engagement Dashboard and Report
B. Custom Permission Sets
C. Salesforce Surveys for user Satisfaction
D. Visualforce App
E. Chatter polls
Answer: D,C,E
Question: 25
The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business
requirement.
Which two best practices should be considered? Choose 2 answers
A. Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.
B. Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning
component.
C. Create HTML markup and link the SLDS stylesheet via static Resource.
D. Exhaust the list of available base Lightning component in the component Library.
Answer: C,D
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Salesforce Certified User Experience Designer Exam Dumps

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Salesforce-Certified-User-Experience-Designer Sample Questions

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