Wonderful Salesforce-Certified-Business-Analyst exam dumps provided by killexams.com

Salesforce Certified Business Analyst Exam Dumps

Salesforce-Certified-Business-Analyst Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Specification: Salesforce Certified Business Analyst

Exam Name: Salesforce Certified Business Analyst
Exam Code: Not specified
Exam Duration: Not specified
Passing Score: Not specified
Exam Format: Multiple-choice, multiple-answer

Course Outline:

1. Introduction to Salesforce Business Analysis
- Understanding the role and responsibilities of a Salesforce Business Analyst
- Overview of Salesforce platform and its capabilities
- Exploring the Salesforce business analysis lifecycle

2. Requirements Gathering and Documentation
- Techniques for gathering business requirements
- Analyzing and documenting requirements using standard templates and tools
- Collaborating with stakeholders to validate and prioritize requirements

3. Solution Design and Configuration
- Translating business requirements into Salesforce solution design
- Configuring Salesforce objects, fields, workflows, and automation
- Customizing user interfaces and creating reports and dashboards

4. Data Management and Integration
- Understanding data migration and data management best practices
- Performing data mapping, cleansing, and transformation
- Integrating Salesforce with external systems using APIs and integration tools

5. User Adoption and Training
- Developing user adoption strategies and change management plans
- Creating user training materials and conducting training sessions
- Monitoring and measuring user adoption and effectiveness of training

6. Salesforce Analytics and Reporting
- Utilizing Salesforce reporting and analytics features
- Designing and building custom reports and dashboards
- Analyzing data trends and making data-driven business decisions

Exam Objectives:

1. Understand the role and responsibilities of a Salesforce Business Analyst.
2. Gather and document business requirements using standard techniques and tools.
3. Design and configure Salesforce solutions based on business requirements.
4. Manage data and perform integrations with external systems.
5. Develop user adoption strategies and conduct user training.
6. Utilize Salesforce analytics and reporting features for data-driven decision-making.

Exam Syllabus:

Section 1: Introduction to Salesforce Business Analysis (15%)
- Role and responsibilities of a Salesforce Business Analyst
- Overview of Salesforce platform and capabilities
- Salesforce business analysis lifecycle

Section 2: Requirements Gathering and Documentation (20%)
- Techniques for gathering business requirements
- Requirements analysis and documentation using standard templates and tools
- Stakeholder collaboration and requirements validation

Section 3: Solution Design and Configuration (25%)
- Translating business requirements into Salesforce solution design
- Configuration of Salesforce objects, fields, workflows, and automation
- Customization of user interfaces and creation of reports and dashboards

Section 4: Data Management and Integration (15%)
- Data migration and management best practices
- Data mapping, cleansing, and transformation
- Integration with external systems using APIs and integration tools

Section 5: User Adoption and Training (15%)
- User adoption strategies and change management planning
- Creation of user training materials and conducting training sessions
- Monitoring and measuring user adoption and training effectiveness

Section 6: Salesforce Analytics and Reporting (10%)
- Utilization of Salesforce reporting and analytics features
- Design and creation of custom reports and dashboards
- Data analysis and data-driven decision-making

100% Money Back Pass Guarantee

Salesforce-Certified-Business-Analyst PDF Sample Questions

Salesforce-Certified-Business-Analyst Sample Questions

Salesforce
Salesforce-Certified-Business-Analyst
Salesforce Certified Business Analyst
https://killexams.com/pass4sure/exam-detail/Salesforce-Certified-Business-Analyst
Question: 88
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance
criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
C. Include the overall perspective for acceptance criteria and the persona�s perspective for definition of done.
Answer: A
Question: 89
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are
written effectively.
What should the BA confirm about the user stories when completing this review?
A. They contain substantial details and focus on technical elements.
B. They are dependent on related acceptance criteria and overlap with other use cases.
C. They can be easily prioritized and are small enough to estimate accurately.
Answer: C
Question: 90
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a
user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to
complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?
A. journey Mapping
B. Survey /Questionnaire
C. Focus Groups
Answer: A
Question: 91
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of
complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed
process map.
Which diagram should the BA use in this case?
A. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
B. Capability Model
C. Value Stream Map
Answer: A
Question: 92
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer
case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has
asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
A. Journey Map
B. Heat Map
C. Process Map
Answer: C
Question: 93
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has
low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting
requirements, process and potential solutions?
A. Use customer terminology and language.
B. Use industry terminology and language.
C. Use Salesforce terminology and language.
Answer: B
Question: 94
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 95
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 96
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of
its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide
defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for
recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
A. User adoption
B. Scalability
C. System downtime
Answer: A
Question: 97
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize
a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
A. Prototyping
B. Brainstorming
C. Observation
Answer: A
Question: 98
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the
store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the
store to assist customers.
The IT team writes a functional requirement:
� Tablets running the Salesforce mobile app must allow users to access store inventory records which include current
item count and item location.
Which user story should the business analyst write to describe the functional requirement?
A. As a sales clerk, I want to see item availability and locations to help customers find items.
B. As a general manager, I want sales clerks to have tablets so they can help customers find items.
C. As a customer, I want sales clerks to have access to item availability to help them find items.
Answer: A
Question: 99
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team
is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is
needed.
What should the business analyst review and revise to provide more clarity to the team?
A. Definition of done
B. User persona
C. Acceptance criteria
Answer: C
Question: 100
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 101
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 102
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user
stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC�s customers?
A. Shadowing
B. Interviewing
C. Behavioral
Answer: B
For More exams visit https://killexams.com/vendors-exam-list

Killexams VCE Exam Simulator 3.0.9

Download Killexams-Exam-Simulator-3.0.9.rar

Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. Salesforce-Certified-Business-Analyst Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice test questions and answers while you are travelling or visiting somewhere. It is best to Practice Salesforce-Certified-Business-Analyst Exam Questions so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from Actual Salesforce Certified Business Analyst exam.

Killexams Online Test Engine Test Screen

Killexams Online Test Engine Progress Chart

Killexams Online Test Engine Test History Graph

Killexams Online Test Engine Performance History

Killexams Online Test Engine Result Details

Online Test Engine maintains performance records, performance graphs, explanations and references (if provided). Automated test preparation makes much easy to cover complete pool of questions in fastest way possible. Salesforce-Certified-Business-Analyst Test Engine is updated on daily basis.

Wonderful Salesforce-Certified-Business-Analyst exam dumps provided by killexams.com

We have received many testimonials from successful Salesforce-Certified-Business-Analyst test-takers who have used our reliable and updated [YEAR] Salesforce-Certified-Business-Analyst Dumps. These questions are sufficient to pass the exam on your first attempt or your money back. We even receive feedback and tips from successful test-takers on how to prepare for the Salesforce-Certified-Business-Analyst test.

Latest 2024 Updated Salesforce-Certified-Business-Analyst Real Exam Questions

If you're looking for the latest and most up-to-date exam dumps to pass the Salesforce Salesforce-Certified-Business-Analyst exam and land a high-paying job, look no further than killexams.com. By enrolling with our exceptional discount coupons, you can download the [YEAR]-refreshed genuine Salesforce-Certified-Business-Analyst questions. Our team of experts works tirelessly to gather genuine Salesforce-Certified-Business-Analyst test questions, ensuring you'll pass the Salesforce-Certified-Business-Analyst exam with ease. Plus, with a 100% discount guarantee, you can download refreshed Salesforce-Certified-Business-Analyst test questions for free every time. While some organizations may offer Salesforce-Certified-Business-Analyst PDF Download, it's crucial to ensure you have the most valid and [YEAR]-up-to-date Salesforce-Certified-Business-Analyst braindumps. Don't rely on free dumps available on the web - instead, reconsider killexams.com for the most reliable Salesforce-Certified-Business-Analyst braindumps available. Don't miss out on your opportunity to pass the Salesforce Salesforce-Certified-Business-Analyst exam and advance your career - enroll with killexams.com today.

Killexams Review | Reputation | Testimonials | Customer Feedback

Last year, I failed the Salesforce-Certified-Business-Analyst exam due to the unmanageable topics. However, I came across the questions & answer study guide provided by killexams, which is the best guide I have ever purchased for exam preparations. Even as a slow learner, I found it easy to handle the Salesforce-Certified-Business-Analyst materials with the guide's superb explanation. Thanks to killexams.com, I passed the exam with 89% marks and felt above the world.
Lee [2024-5-4]

I used the question set from killexams.com to pass my Salesforce-Certified-Business-Analyst exam and it was the best decision I ever made. Even though I didn't have much time to prepare, the questions included all recent ones and I was able to figure out the rest based on my experience. Killexams.com is just as good as they say it is, and I highly recommend it to anyone preparing for their IT certification.
Shahid nazir [2024-4-28]

My planning for the Salesforce-Certified-Business-Analyst exam was incorrect, and the topics appeared difficult to me. However, with the help of the questions and answers provided by killexams.com, I was able to overcome my difficulties. I am grateful to the site for its assistance. The material was easy to understand and retain, and I was able to score 92%, which was quite impressive considering my one-week preparation.
Lee [2024-4-13]

More Salesforce-Certified-Business-Analyst testimonials...

Salesforce-Certified-Business-Analyst Business Exam Questions

Salesforce-Certified-Business-Analyst Business Exam Questions :: Article Creator

References

Frequently Asked Questions about Killexams Braindumps

Is there anything else I should buy with Salesforce-Certified-Business-Analyst braindumps?
No, Salesforce-Certified-Business-Analyst dumps provided by killexams.com are sufficient to pass the exam on the first attempt. You must have PDF Questions and Answers for reading and a VCE exam simulator for practice. Visit killexams.com and register to download the complete question bank of Salesforce-Certified-Business-Analyst exam braindumps. These Salesforce-Certified-Business-Analyst exam questions are taken from actual exam sources, that\'s why these Salesforce-Certified-Business-Analyst exam questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these Salesforce-Certified-Business-Analyst dumps are sufficient to pass the exam. If you have time to study, you can prepare for the exam in very little time. We recommend taking enough time to study and practice Salesforce-Certified-Business-Analyst exam dumps that you are sure that you can answer all the questions that will be asked in the actual Salesforce-Certified-Business-Analyst exam.

Do you recommend me to use this great source updated Salesforce-Certified-Business-Analyst brain dumps?
It is the best source of up-to-date braindumps so, Killexams highly recommend these Salesforce-Certified-Business-Analyst questions to memorize before you go for the actual exam because this Salesforce-Certified-Business-Analyst question bank contains an up-to-date and 100% valid Salesforce-Certified-Business-Analyst question bank with a new syllabus.

Can I see sample Salesforce-Certified-Business-Analyst questions before I buy?
When you visit the killexams Salesforce-Certified-Business-Analyst exam page, you will be able to download Salesforce-Certified-Business-Analyst sample questions. You can also go to https://killexams.com/demo-download/Salesforce-Certified-Business-Analyst.pdf to download Salesforce-Certified-Business-Analyst sample questions. After review visit and register to download the complete question bank of Salesforce-Certified-Business-Analyst exam braindumps. These Salesforce-Certified-Business-Analyst exam questions are taken from actual exam sources, that\'s why these Salesforce-Certified-Business-Analyst exam questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these Salesforce-Certified-Business-Analyst dumps are enough to pass the exam.

Is Killexams.com Legit?

Absolutely yes, Killexams is totally legit plus fully dependable. There are several features that makes killexams.com genuine and authentic. It provides recent and hundred percent valid exam dumps made up of real exams questions and answers. Price is really low as compared to a lot of the services online. The questions and answers are up graded on usual basis through most recent brain dumps. Killexams account arrangement and solution delivery is extremely fast. Document downloading is unlimited and incredibly fast. Help support is available via Livechat and Contact. These are the characteristics that makes killexams.com a strong website that supply exam dumps with real exams questions.

Other Sources

Which is the best dumps site of 2024?

There are several Questions and Answers provider in the market claiming that they provide Real Exam Questions, Braindumps, Practice Tests, Study Guides, cheat sheet and many other names, but most of them are re-sellers that do not update their contents frequently. Killexams.com is best website of Year 2024 that understands the issue candidates face when they spend their time studying obsolete contents taken from free pdf download sites or reseller sites. That is why killexams update Exam Questions and Answers with the same frequency as they are updated in Real Test. Exam Dumps provided by killexams.com are Reliable, Up-to-date and validated by Certified Professionals. They maintain Question Bank of valid Questions that is kept up-to-date by checking update on daily basis.

If you want to Pass your Exam Fast with improvement in your knowledge about latest course contents and topics, We recommend to Download PDF Exam Questions from killexams.com and get ready for actual exam. When you feel that you should register for Premium Version, Just choose visit killexams.com and register, you will receive your Username/Password in your Email within 5 to 10 minutes. All the future updates and changes in Questions and Answers will be provided in your Download Account. You can download Premium Exam Dumps files as many times as you want, There is no limit.

Killexams.com has provided VCE Practice Test Software to Practice your Exam by Taking Test Frequently. It asks the Real Exam Questions and Marks Your Progress. You can take test as many times as you want. There is no limit. It will make your test prep very fast and effective. When you start getting 100% Marks with complete Pool of Questions, you will be ready to take Actual Test. Go register for Test in Test Center and Enjoy your Success.

100% Money Back Pass Guarantee

Back to List

Social Profiles

Salesforce Certified Business Analyst Exam Dumps

Salesforce-Certified-Business-Analyst Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

100% Money Back Pass Guarantee

Salesforce-Certified-Business-Analyst PDF Sample Questions

Salesforce-Certified-Business-Analyst Sample Questions

Killexams VCE Exam Simulator 3.0.9

Wonderful Salesforce-Certified-Business-Analyst exam dumps provided by killexams.com

Latest 2024 Updated Salesforce-Certified-Business-Analyst Real Exam Questions

Tags

Killexams Review | Reputation | Testimonials | Customer Feedback

Salesforce-Certified-Business-Analyst Business Exam Questions

References

Frequently Asked Questions about Killexams Braindumps

Is Killexams.com Legit?

Other Sources

Which is the best dumps site of 2024?

Important Braindumps Links

100% Money Back Pass Guarantee

Social Profiles