Apple Service Fundamentals Exam Practice Test

SVC-19A Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Details:
- Number of Questions: The SVC-19A (Apple Service Fundamentals) exam typically consists of multiple-choice questions. The exact number of questions may vary, but it is typically around 60 to 90 questions.

- Time: Candidates are usually given a specific amount of time to complete the exam. The duration can vary depending on the certification provider and exam format, but it is generally around 90 to 120 minutes.

Course Outline:
The SVC-19A certification is designed to assess the knowledge and skills required for providing service and support for Apple products. The course outline may cover the following key areas:

1. Apple Product Line Overview:
- Understanding the different product categories (Mac, iPhone, iPad, Apple Watch, etc.)
- Identifying key features and specifications of Apple products
- Exploring the latest product releases and updates

2. Customer Experience and Communication:
- Developing effective communication skills with customers
- Providing exceptional customer service and support
- Resolving customer issues and concerns professionally

3. Troubleshooting and Diagnostics:
- Applying systematic troubleshooting methods for Apple products
- Using diagnostic tools and resources effectively
- Identifying common hardware and software issues
- Troubleshooting network connectivity and software configurations

4. Mac Hardware and Software:
- Understanding Mac hardware components and configurations
- Performing basic hardware repairs and upgrades
- Troubleshooting common Mac software issues
- Configuring macOS and managing user accounts

5. iOS Device Hardware and Software:
- Understanding iPhone, iPad, and iPod touch hardware components
- Performing basic repairs and replacements for iOS devices
- Troubleshooting iOS software issues
- Configuring and managing iOS devices

6. Apple Watch and Apple TV:
- Understanding Apple Watch and Apple TV features and functionality
- Troubleshooting common issues with Apple Watch and Apple TV
- Performing basic repairs and troubleshooting for Apple Watch and Apple TV

Exam Objectives:
The objectives of the SVC-19A exam typically include:
- Assessing the candidate's knowledge and understanding of Apple product lines, including hardware and software components.
- Evaluating the candidate's ability to troubleshoot and diagnose issues with Apple products.
- Testing the candidate's knowledge and skills in providing exceptional customer service and support.
- Assessing the candidate's proficiency in performing basic repairs and maintenance tasks for Apple products.

Exam Syllabus:
The specific exam syllabus for the SVC-19A exam may include the following topics:

1. Apple Product Line Overview:
- Mac product line and specifications
- iPhone, iPad, and iPod touch product line and specifications
- Apple Watch features and functionality
- Apple TV features and functionality

2. Customer Experience and Communication:
- Effective communication with customers
- Customer service best practices
- Resolving customer issues and concerns

3. Troubleshooting and Diagnostics:
- Troubleshooting methodologies
- Using diagnostic tools and resources
- Identifying common hardware and software issues

4. Mac Hardware and Software:
- Mac hardware components and configurations
- Basic Mac hardware repairs and upgrades
- Troubleshooting Mac software issues
- macOS configuration and user management

5. iOS Device Hardware and Software:
- iOS device hardware components and configurations
- Basic iOS device repairs and replacements
- Troubleshooting iOS software issues
- iOS device configuration and management

6. Apple Watch and Apple TV:
- Apple Watch features and functionality
- Troubleshooting Apple Watch issues
- Apple TV features and functionality
- Troubleshooting Apple TV issues

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Apple Service Fundamentals Exam
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Question: 58
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
A. Turn off iPhone Cellular Calls in iCloud preferences.
B. Turn off iPhone Cellular Calls in System Preferences.
C. Turn off iPhone Cellular Calls in FaceTime preferences.
D. Turn off iPhone Cellular Calls in Messages preferences.
Answer: C
Reference: https://discussions.apple.com /thread/6836476
Question: 59
Which of the follow ing is an ESD precaution that must be taken when working w ith Apple devices?
A. U se polyester foam mats to ground the w orkbench.
B. Do not place internal components on metal surfaces.
C. Pick up circuit boards using their connectors.
D. When handling internal components, wear synthetic materials.
Answer: B
Reference: http://www.peachpit.com /articles/article.aspx?p=760956
Question: 60
April states she w ould like to use the cellular netw ork from her iPhone to access the Internet for free on her Mac. What true statement can you give April?
A. "Personal Hotspot can come w ith additional charges. You should contact your carrier."
B. "You must enable Personal Hotspot on your iPhone before the feature can work for free."
C. "Personal Hotspot only works on CD MA networks."
D. "Personal Hotspot is a great w ay to access the Internet for free!"
Answer: A
Question: 61
Which of the follow ing are required to setup iTunes backup w ith an iPhone 8? (?hoose tw o.)
A. Encrypted volume on Mac or PC
B. Lightning to USB C able
C. iCloud account
D. C omputer compatible with iTunes
E. iTunes Store account
Answer: CE
Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows
Question: 62
Which equipment is used to check if an AC pow er outlet is properly grounded?
A. A conductive w orkbench mat
B. A ground polarity tester
C. A grounding cord w ith alligator clips
D. A nylon probe tool (black stick)
Answer: C
Question: 63
After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi.
Which of the follow ing criteria must be met before these daily backups can be made automatically?
A. iTunes is open on the host computer.
B. The iOS device is plugged into the host computer via USB.
C. The iOS device is in A irplane Mode.
D. The iOS device is connected to a power source.
Answer: D
Reference: https://support.apple.com/en-us/HT203977
Question: 64
Which of the follow ing features of iOS require an Apple ID to use?
A. Maps
B. Game Center
C. Siri
D. Split View
Answer: B
Reference: https://support.apple.com/en-us/HT202659
Question: 65
Which of the follow ing is a valid ESD safety precaution?
A. Y ou should place ESD-sensitive circuits on top of metal w ork surfaces.
B. Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.
C. D o not wear polyester clothing while working on ESD sensitive components.
D. A lways handle logic board by grasping the heat sinks.
Answer: C
Reference: http://www.peachpit.com /articles/article.aspx?p=759704
Question: 66
A computer service technician says, "I dont use ESD precautions and have never had a problem."
Which of the follow ing is the correct response to this statement?
A. ESD damage may not appear immediately.
B. ESD happens only to inexperienced technicians.
C. ESD only occurs in very rare circumstances.
D. ESD damage is really not as bad as everyone thinks.
Answer: C
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question: 67
Which of the follow ing statements are correct w hen considering the effects of ESD damage on a given product? (Choose two.)
A. ESD damage might immediately affect the equipment.
B. ESD damage presents itself within an hour of discharge.
C. ESD damage invariably prevents equipment from powering on.
D. N ot all internal assemblies w ith circuit boards are ESD sensitive.
E. ESD damage might only show itself as an intermittent failure at a later time.
Answer: AD
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question: 68
Examine the image.
Which feature in macOS is opened by clicking on this dock icon?
A. System Preferences
B. Launchpad
C. Finder
D. Spotlight
Answer: B
Reference: https://support.apple.com/en-us/HT202635
Question: 69
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
A. A ny components
B. The heat sinks
C. The connectors
D. The edges of the logic board
Answer: D
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Question: 70
DRAG DROP has an A pple Watch and recently purchased an iPhone XR. He would like to use the Apple watch and the data on the old iPhone with the iPhone X R. Place the following steps in the correct order to accomplish his goal.
Use the arrow buttons to move the steps from the column on the left to the area on the right and arrange the order.
Select and Place:
Answer:
/( 48(67,216

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