Nokia SDM_2002001050 : SDM Certification - NI Exam Dumps

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Exam Number : SDM_2002001050
Exam Name : SDM Certification - NI
Vendor Name : Nokia
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SDM_2002001050 Exam Format | SDM_2002001050 Course Contents | SDM_2002001050 Course Outline | SDM_2002001050 Exam Syllabus | SDM_2002001050 Exam Objectives

Exam Details:
- Number of Questions: The number of questions in the SDM_2002001050 exam may vary, but typically it consists of around 60 to 70 multiple-choice and scenario-based questions.

- Time: Candidates are usually given 90 minutes to complete the exam.

Course Outline:
The SDM_2002001050 exam focuses on assessing the candidate's knowledge and skills related to SDM (Service Delivery Manager) certification. The course outline may cover the following key areas:

1. SDM Concepts and Framework:
- Understanding the role and responsibilities of a service delivery manager
- Exploring the service delivery lifecycle and its stages
- Understanding service strategy, design, transition, operation, and improvement
- Identifying key processes and practices in service delivery management

2. Service Design and Planning:
- Understanding customer requirements and expectations
- Defining and documenting service level agreements (SLAs)
- Planning and designing service catalog and service offerings
- Identifying and managing service dependencies and risks

3. Service Delivery Operations:
- Implementing service delivery processes and procedures
- Managing service requests, incidents, and problems
- Monitoring service performance and ensuring service quality
- Managing customer relationships and expectations

4. Service Improvement and Optimization:
- Analyzing service performance metrics and KPIs
- Identifying areas for improvement and implementing service improvements
- Conducting service reviews and customer satisfaction surveys
- Continually optimizing service delivery processes and practices

Exam Objectives:
The objectives of the SDM_2002001050 exam typically include:
- Assessing the candidate's understanding of service delivery management concepts, principles, and best practices.
- Evaluating the candidate's ability to plan, design, and implement effective service delivery processes and procedures.
- Testing the candidate's knowledge and skills in managing service operations, including incident, problem, and change management.
- Assessing the candidate's ability to analyze service performance, identify areas for improvement, and implement service enhancements.

Exam Syllabus:
The specific exam syllabus for the SDM_2002001050 exam may include the following topics:

1. SDM Concepts and Framework:
- Introduction to service delivery management
- Service delivery lifecycle and stages
- IT service management frameworks (e.g., ITIL, COBIT)
- Key processes and practices in service delivery management

2. Service Design and Planning:
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and service catalogs
- Service design and documentation
- Managing service dependencies and risks

3. Service Delivery Operations:
- Service delivery processes and procedures
- Incident, problem, and change management
- Service monitoring and performance management
- Customer relationship management

4. Service Improvement and Optimization:
- Service performance metrics and KPIs
- Service improvement initiatives and projects
- Service reviews and customer satisfaction surveys
- Continual service improvement practices

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Nokia Certification course outline

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Newcastle United outline plans for a new training ground

NEWCASTLE UNITED remain committed to building a new state-of-the-art training complex in the next few years, but the club’s hierarchy feel the building work that is nearing completion at the current Darsley Park site will help reverse much of the decline that had set in under Mike Ashley’s previous regime.

The Magpies’ Saudi Arabia-backed ownership group have been assessing potential sites for a new training facility, with a location at Gosforth Park’s Parklands understood to have been earmarked as the current preferred option.

However, with the planning process yet to begin, the completion of a new training base remains some years off, so resources have been committed to improving the club’s current complex in Little Benton.

Under Ashley, it was felt that investing in the current facility was effectively ‘dead money’ when a move away from Darsley Park was planned at some stage in the future, and as a result, the standard of Newcastle’s training ground lagged markedly behind that of almost all their fellow Premier League clubs.

Work has finally begun to address the shortfall, with Newcastle’s chief executive officer, Darren Eales, adamant it was right to commit resources to the improvements, even though the desire to uproot in the future remains in place.

“It’s a huge shout to the owners, coming in the way they did,” said Eales, who joined Newcastle after previous successful stints at Tottenham and Atlanta United. “Obviously, you had the relegation fight at the time, and the January transfer window, but there have been so many building blocks they’ve already put in place, which is just incredible.

“There’s been so many great things that have happened. One of the things that has been impressive in all of our chaos and stuff going on is looking and saying, ‘Okay, we’ve got the training ground that’s there – how can we incrementally improve it?’

“Yes, at some stage, with a long-term vision, that’s an area we’re going to look at in terms of a new facility. But it’s still saying, ‘What can we do now that can be done that can help the first team?’”

Building work has been under way for the last couple of months, with Eddie Howe and his first-team squad continuing to work around the ongoing construction.

One of the key improvements is the construction of new hydrotherapy and plunge pools, with a picture of a paddling pool having become emblematic of the perceived underinvestment that blighted Ashley’s years at the helm.

Work is also ongoing to improve the first-team changing rooms, create new doctor and physio rooms, update the video presentation room and create a new modern players’ lounge and an extended dining area.

“I think they did a great job very quickly in saying, ‘Okay, how can we do some little things like putting a hydro pool in’,” said Eales. “From a rehabilitation perspective, we’ve got the ability now to have that resource. We’ve also been able to create a little bit more space for our medical and sports science.

“With all of those factors, it’s a way to provide incremental benefit to the team. It’s not thinking about, ‘Is that sunk cost if we go somewhere else?’ It’s actually saying, ‘No, we need to deliver to the first team’. It’s not easy, but we’ve got to get stuff done.”

Not, however, that the ongoing work detracts from the longer-term need to construct a new training facility that will enable Newcastle to keep pace with their Premier League rivals.

Leicester City’s new training ground, opened in 2020, was widely praised, while Manchester City’s 80-acre Etihad Campus, opened in 2013 and built at an estimated cost of around £200m, is still widely regarded as a world-leading complex.

“I think it’s an area where we’ve found some incremental improvements,” said Eales. “But clearly, on a long-term vision, the training ground is an area where, if we’re going to get to where we want to get to, we’re going to need those facilities. It’s one of those factors you’re going to need to have in place.”

LaLiga Outlines Staggered Training Plans With Aim of June Restart

LaLiga has outlined plans for a staggered return to group training with the target to resume matches during June.

Speaking last week, LaLiga chief Javier Tebas revealed his hopes of action returning with the competition having been suspended since March due to the coronavirus pandemic.

Teams in Spain will initially be able to begin doing individual sessions with players this week before working towards group training, as agreed with sports and health authorities.

"LaLiga clubs are returning to training this week following the Spanish ministry of health's approval for the return of sports training sessions," a statement from the organization read.

"In accordance with the return to training protocol that LaLiga has drawn up with medical experts, solo training of professional players from LaLiga Santander and LaLiga SmartBank begins - after a medical examination by the club services.

"This return to training has been planned from LaLiga with measures that have been agreed with the sports and health authorities in order to guarantee greater safety for the health of all those involved.

"These measures contemplate a period of approximately one month with different phases that, in any case, will be subject to the de-escalation process established by the government.

"Thus, together with the perceptual medical controls, a staggered return to training has been designed that will cover from solo training to group exercise prior to the return to competition scheduled for June."

Tebas added: "This crisis has had a profound impact on all of us. The return of football is a sign that society is progressing to the new normal.

"It will also bring back an element of life that people in Spain and around the world know and they love.

"Health is paramount, so we have a comprehensive protocol to safeguard the health of everyone involved as we work to restart LaLiga.

"Circumstances are unprecedented, but we hope to start playing again in June and finish our 19-20 season this summer. To return is to win!"

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