Troubleshooting Microsoft Exchange Online Practice Test
MS-220 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
Exam Specification:
- Exam Name: MS-220 Troubleshooting Microsoft Exchange Online
- Exam Code: MS-220
- Exam Duration: 150 minutes
- Exam Format: Multiple-choice and performance-based questions
- Passing Score: 700 out of 1000
Course Outline:
1. Introduction to Troubleshooting Microsoft Exchange Online
- Overview of Exchange Online
- Troubleshooting methodology and best practices
- Tools and resources for troubleshooting Exchange Online
2. Troubleshooting Exchange Online Connectivity Issues
- Identifying and resolving connectivity issues
- Troubleshooting client connectivity
- Diagnosing network connectivity problems
3. Troubleshooting Exchange Online Mail Flow Issues
- Diagnosing and resolving mail flow issues
- Investigating message delivery delays
- Troubleshooting spam and malware filtering
4. Troubleshooting Exchange Online Hybrid Deployments
- Troubleshooting hybrid configuration issues
- Investigating mail routing between on-premises and Exchange Online
- Resolving issues with hybrid mail flow and free/busy information
5. Troubleshooting Exchange Online Security and Compliance Issues
- Identifying and resolving security and compliance issues
- Investigating data loss prevention (DLP) policy violations
- Troubleshooting rights management (IRM) and eDiscovery
Exam Objectives:
1. Troubleshoot connectivity issues in Exchange Online, including client connectivity and network connectivity problems.
2. Troubleshoot mail flow issues in Exchange Online, such as message delivery delays and spam/malware filtering.
3. Troubleshoot hybrid deployments between on-premises Exchange and Exchange Online, including configuration issues and mail routing problems.
4. Troubleshoot security and compliance issues in Exchange Online, including DLP policy violations, IRM, and eDiscovery.
Exam Syllabus:
The exam syllabus covers the following topics (but is not limited to):
- Introduction to Troubleshooting Microsoft Exchange Online
- Troubleshooting Exchange Online Connectivity Issues
- Troubleshooting Exchange Online Mail Flow Issues
- Troubleshooting Exchange Online Hybrid Deployments
- Troubleshooting Exchange Online Security and Compliance Issues
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MS-220
Troubleshooting Microsoft Exchange Online
https://killexams.com/pass4sure/exam-detail/MS-220
Question: 35
You need to resolve the audit log issue for executive mailboxes.
Which license should you assign?
A. Microsoft 365 Business Standard
B. Microsoft 365 Business Premium
C. Microsoft 365 E3
D. Microsoft 365 E5
Answer: D
Question: 36
HOTSPOT
You need to resolve the Outlook issue reported by the Contoso users.
How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.
Answer:
Question: 37
HOTSPOT
You need to resolve the issue reported by the Fabrikam, Inc. users.
How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.
Answer:
Question: 38
You need to resolve the issue reported by the marketing manager.
Which two roles can you assign? Each correct answer presents a complete solution. NOTE: Each correct selection is
worth one point.
A. Organization Management
B. Recipient Management
C. Records Management
D. Reports Reader
Answer: A,C
Question: 39
HOTSPOT
A company uses Exchange Online.
A user reports that they did not receive an email.
You review the following extended message trace for the email.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct
selection is worth one point.
Answer:
Explanation:
Graphical user interface, text, application
Description automatically generated
Question: 40
You need to troubleshoot the issue reported by the Fabrikam. Inc. administrator.
What should you do?
A. Perform pipeline tracing.
B. Create a non-delivery report.
C. Create a DLP policy detection report.
D. Perform a message trace.
Answer: B
Question: 41
Topic 1, Fabrikam, Inc
Overview
Contoso, Ltd. provides financial services to corporate clients. Contoso partners with Fabrikam, Inc. to support financial
planning projects.
Requirements:
Organizational structure
Contoso has the following departments:
Human resources (HR)
Finance
Technical support
Marketing
Each department has a shared mailbox that matches the department name.
Licensing
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.
Active Directory
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to
Azure AD by using Azure AD Connect.
Microsoft Exchange
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to
Azure AD by usinq Azure AD Connect.
Microsoft Exchange
The company uses a Microsoft Exchange Server 2016 hybnd environment. Mailbox locations
Exchange servers host the mailboxes for the finance and marketing departments.
Exchange Online hosts the mailboxes for the technical support and HR departments.
Archiving and auditing
Email messages older than 18 months are moved to the users archive mailbox.
Auditing is enabled for the tenant.
Department memberships
A user named User6 joins the technical support department.
A user named User7 joins the HR department.
A user named User8 is a member of the marketing department.
A user named Admin2 is a member of the technical support department
Permissions
You must assign the minimum privileges for users to perform their required job functions.
Users from the technical support department must be able to create subfolders in public folders. These users must be
able to search for content in user mailboxes and remove the content if necessary.
Users from the HR department must be able to search for content in user mailboxes and place content on hold if
necessary.
External email
External users must be able to send emails to mail-enabled public folders hosted on Contosos Exchange server.
App authentication
All Microsoft Outlook apps must use modern authentication.
Meeting visibility
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam
users must not be able to view the meeting title.
Outlook on the web
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the
web.
Retention
Emails in Exchange Online must never be permanently deleted.
Issues
Missing email
A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
Emails are missing from the marketing managers mailbox. The manager reports that they are unable to perform an
audit search.
Marketing department
User8 permanently deleted some important emails.
Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.
Non-deliverable reports
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have
permissions to send emails to a mail-enabled public folder named PF1.
Repeated authentication
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials. No case visibility
A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
User6 is not able to use eDiscovery.
Archived email
A user named User5 reports that emails are not automatically moved to the archive mailbox.
Outlook connectivity
User6 reports receiving the following message when they add an account to Outlook: The connection to Microsoft
Exchange is unavailable. Outlook must be online or connected to complete this action.
Free/busy information
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.
Admin issues
A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support
departments
Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.
HOTSPOT
You need to resolve the issue reported by User2.
How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.
Answer:
Explanation:
Graphical user interface, text
Description automatically generated
Question: 42
You need to prevent the issue reported by User8 from recurring.
What should you do?
A. Apply a data loss prevention policy.
B. Review the audit log.
C. Perform an eDiscovery Search and Hold
D. Apply a retention policy.
Answer: D
/( 48(67,216
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