Microsoft MOFF-EN : Microsoft Operations Framework Foundation Exam Dumps

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Exam Number : MOFF-EN
Exam Name : Microsoft Operations Framework Foundation
Vendor Name : Microsoft
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MOFF-EN Exam Format | MOFF-EN Course Contents | MOFF-EN Course Outline | MOFF-EN Exam Syllabus | MOFF-EN Exam Objectives

EXAM : MOFF-EN
EXAM NAME : Microsoft Operations Framework Foundation
Time allocated: 60 minutes
Number of questions: 40 multiple-choice
Passing score: 65% (26 correct answers)
Format: Online or Paper; closed-book
Prerequisites: At least 5 hours of personal study during the course are recommended.

People who require a basic understanding of the MOF framework.
People who want to improve IT service management quality within an organization.
IT professionals who work in an organization which has adopted MOF.
Business managers and business process owners.

The MOF Overview
1.1 The Importance of MOF to an Organization
1.2 The Position of MOF in IT Service Management
1.3 Advantages of the MOF Approach to IT Service Management
1.4 Basic Concepts of the Microsoft Operations Framework
2 The Plan Phase
2.1 Basic Concepts of the Plan Phase
2.2 Service Management Functions (SMFs) of the Plan Phase
2.3 Management Reviews (MRs) of the Plan Phase
2.4 Objectives, Risks and Controls of the Plan Phase
2.5 The Integration of the Plan Phase with the Manage Layer
3 The Deliver Phase
3.1 Basic Concepts of the Deliver Phase
3.2 Service Management Functions (SMFs) of the Deliver Phase
3.3 Management Reviews (MRs) of the Deliver Phase
3.4 Objectives, Risks and Controls of the Deliver Phase
3.5 The Integration of the Deliver Phase with the Manage Layer
4 The Operate Phase
4.1 Basic Concepts of the Operate Phase
4.2 Service Management Functions (SMFs) of the Operate Phase
4.3 Management Reviews (MRs) of the Operate Phase
4.4 Objectives, Risks and Controls of the Operate Phase
4.5 The Integration of the Operate Phase with the Manage Layer
5 The Manage Layer
5.1 Basic Concepts of the Manage Layer
5.2 Service Management Functions (SMFs) of the Manage Layer
5.3 Management Reviews (MRs) of the Manage Layer
5.4 Goals of the Manage Layer
5.5 Types of Control of the Manage Layer
5.6 The Coordination Role of the Manage Layer throughout the Lifecycle Phases
6 How to Achieve Business Benefits with MOF
6.1 Reduction of Costs in Service Management
6.2 Review and Fix of Services and Processes
6.3 Operation and Monitoring of Services
7 Exam Description
7.1 Exam Format
7.2 Tips for Answering the Exam
8 Review, Evaluation and Exam
8.1 General Review
8.2 Sample Exam
8.3 Sample Exam Review
8.4 Course Evaluation
8.5 Course Certificate
8.6 Certification Exam

This workshop also prepares the participants to take the included Foundation Certificate in Microsoft Operations Framework V 4.0 (MOFF.EN) exam offered by EXIN International.
The MOF Overview
•IT service Life Cycle
•Service Management Functions
The Plan Phase
•Business/IT Alignment
•Reliability
•Policy
•Financial Management
•Service Alignment Management Review
•Portfolio Management Review
The Deliver Phase
•Envisioning
•Project Planning
•Build
•Stabilize
•Deploy
•Project Plan Approval Management Review
•Release Readiness Management Review
The Operate Phase
•Operations
•Service Monitoring and Control
•Customer Service
•Problem Management
•Operational Health Management Review
The Manage Layer
•Governance, Risk and Compliance
•Change and Configuration
•Team
•Policy & Control Management Review

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Microsoft Operations PDF Download

UPSC Management Optional Syllabus: PDF Download

UPSC Management Optional Syllabus: Management is one of the 48 optional subjects in the civil service mains exam. The Management Syllabus for UPSC provides information about operational management concepts, which can be helpful for the aspiring manager. With this, many candidates pick management as their optional subject because various books and resources are available to cover the UPSC Management Optional Syllabus.

Going by the previous 5 years' statistics, approximately 40-60 candidates choose Management as optional subjects and the success rate hovers around 13%. It is recommended to keep the printed copy of the Management Syllabus for UPSC handy when preparing for the upcoming IAS exam. As per the feedback of previous toppers, the questions asked in the UPSC Management optional subjects are usually moderate level.

In this article, we shared the UPSC Management Syllabus PDF for Mains, along with question weightage, preparation tips, and best books.

UPSC Management Syllabus PDF

The UPSC Management optional syllabus comprises two papers, i.e., Paper 1 and Paper 2. The UPSC Management optional subject carries 500 marks, and each paper carries 250 marks. Thus, it is essential to adhere to the latest UPSC Management Syllabus PDF for Papers 1 and 2 and cover all the exam-relevant topics. Download the topic-wise UPSC Management Syllabus PDF for papers 1 and 2 shared below.

UPSC Management Optional Syllabus For IAS Mains

The UPSC Management Optional Syllabus is divided into two papers, i.e., Paper 1 and Paper 2. It is recommended that the aspirants prepare a study of the concept of management development as science and art, drawing upon the contributions of leading management thinkers and applying the concepts to the real life of government and business decision-making, keeping in view the changes in the strategic and operative environment. They should be well-acquainted with the topic-wise UPSC Management syllabus for main optional papers 1 and 2 and reshape their strategy accordingly.

UPSC Management Syllabus for Paper 1

The UPSC Management Paper I syllabus covers topics like Managerial Function and Process, Organisational Behaviour and Design, Human Resource Management, Accounting for Managers, Financial Management, Marketing Management, etc. Check the topic-wise UPSC Management Optional Syllabus for Paper I below.

Managerial Function and Process: Concept and foundations of management, Evolution of Management Thoughts; Managerial Functions— Planning, Organizing, Controlling; Decision-making; Role of Manager, Managerial skills; Entrepreneurship; Management of innovation; Managing in a global environment, Flexible Systems Management; Social responsibility and managerial ethics; Process and customer orientation; Managerial processes on direct and indirect value chain.

Organisational Behaviour and Design: Conceptual model of organization behaviour; The individual processes—personality, values and attitude, perception, motivation, learning and reinforcement, work stress and stress management; The dynamics of Organization behaviour—power and politics, conflict and negotiation, leadership process and styles, communication; The Organizational Processes—decision-making, job design; Classical, Neoclassical and Contingency approaches to organizational design; Organizational theory and design—Organizational culture, managing cultural diversity, learning Organization; Organizational change and development; Knowledge-Based Enterprise—systems and processes; Networked and virtual organizations.

Human Resource Management: HR challenges; HRM functions; The future challenges of HRM; Strategic Management of human resources; Human resource planning; Job analysis; Job evaluation, Recruitment and selection; Training and development; Promotion and transfer; Performance management; Compensation management and benefits; Employee morale and productivity; Management of Organizational climate and Industrial relations; Human resources accounting and audit; Human resource information system; International human resource management.

Accounting for Managers: Financial accounting—concept, importance and scope, generally accepted accounting principles, preparation of financial statements with special reference to the analysis of a balance sheet and measurement of business income, inventory valuation and depreciation, financial statement analysis, fund flow analysis, the statement of cash flows; Management accounting concept, need, importance and scope; Cost accounting— records and processes, cost ledger and control accounts, reconciliation and integration between financial and cost accounts; Overhead cost and control, Job and process costing, Budget and budgetary control, Performance budgeting, Zero-base budgeting, relevant costing and costing for decision-making, standard costing and variance analysis, marginal costing and absorption costing.

Financial Management: Goal of Finance Function. Concepts of value and return. Valuation of bonds and Shares; Management of working capital: Estimation and Financing; Management of cash, receivables, inventory and current liabilities; Cost of capital ; Capital budgeting; Financial and operating leverage; Design of capital structure: theories and practices; Shareholder value creation: dividend policy, corporate financial policy and strategy, management of corporate distress and restructuring strategy; Capital and money markets: institutions and instruments; Leasing hire purchase and venture capital; Regulation of capital market; Risk and return: portfolio theory; CAPM; APT; Financial derivatives: option, futures, swap; Recent reforms in financial sector.

Marketing Management: Concept, evolution and scope; Marketing strategy formulation and components of the marketing plan; Segmenting and targeting the market; Positioning and differentiating the market offering; Analyzing competition; Analyzing consumer markets; Industrial buyer behaviour; Market research; Product strategy; Pricing strategies; Designing and managing Marketing channels; Integrated marketing communications; Building customer satisfaction, Value and retention; Services and non-profit marketing; Ethics in marketing; Consumer protection; Internet marketing; Retail management; Customer relationship management; Concept of holistic marketing.

UPSC Management Syllabus for Paper 2

The UPSC Management Paper II Syllabus focuses on topics like Quantitative Techniques in Decision-making, Production and Operations Management, Management Information Systems, Government Business Interface, Strategic Cost Management, and International Business. Check the topic-wise UPSC Management Optional Syllabus PDF for Paper II below.

Quantitative Techniques in Decision-making: Descriptive statistics—tabular, graphical and numerical methods, introduction to probability, discrete and continuous probability distributions, inferential statistics-sampling distributions, central limit theorem, hypothesis testing for differences between means and proportions, inference about population variances, Chi-square and ANOVA, simple correlation and regression, time series and forecasting, decision theory, index numbers; Linear programming—problem formulation, simplex method and graphical solution, sensitivity analysis.

Production and Operations Management: Fundamentals of operations management; Organizing for production; Aggregate production planning, capacity planning, plant design: process planning, plant size and scale of operations, Management of facilities; Line balancing; Equipment replacement and maintenance; Production control; Supply, chain management—vendor evaluation and audit; Quality management; Statistical process control, Six Sigma; Flexibility and agility in manufacturing systems; World class manufacturing; Project management concepts, R&D management, Management of service operations; Role and importance of materials management, value analysis, make or buy decision; Inventory control, MRP; Waste management.

Management Information System: Conceptual foundations of information systems; Information theory; Information resource management; Types of Information Systems; Systems Development—Overview of Systems and Design; System Development management life-cycle, Designing online and distributed environments; Implementation and control of project; Trends in information technology; Managing data resources—Organising data. DSS and RDBMS; Enterprise Resource Planning (ERP), Expert systems, e-Business architecture, e-Governance; Information systems planning, Flexibility in information systems; User involvement; Evaluation of information systems.

Government Business Interface: State participation in business, Interaction between Government, Business and different Chambers of Commerce and Industry in India; Government’s ploicy with regard to Small Scale Industries; Government clearances for establishing a new enterprise; Public Distribution System; Government control over price and distribution; Consumer Protection Act (CPA) and The Role of Voluntary Organizations in protecting consumers’ rights; New Industrial Policy of the Government : liberalization, deregulation and privatisation; Indian planning system; Government policy concerning development of Backward areas/regions; The Responsibilities of the business as well as the Government to protect the environment; Corporate Governance; Cyber Laws.

Strategic Cost Management: Business policy as a field of study; Nature and scope of strategic management, Strategic intent, vision, objectives and policies; Process of strategic planning and implementation; Environmental analysis and internal analysis; SWOT analysis; Tools and techniques for strategic analysis—Impact matrix: The experience curve, BCG matrix, GEC mode, Industry analysis, Concept of value chain; Strategic profile of a firm; Framework for analysing competition; Competitive advantage of a firm; Generic competitive strategies; Growth strategies—expansion, integration and diversification; Concept of core competence, Strategic flexibility; Reinventing strategy; Strategy and structure; chief Executive and Board; turnaround management; Management of strategic change; Strategic alliances, Mergers and Acquisitions; Strategy and corporate evolution in the Indian context.

International Business: International Business Environment: Changing composition of trade in goods and services; India’s Foreign Trade: Policy and trends; Financing of International trade; Regional Economic Cooperation; FTAs; Internationalisation of service firms; International production; Operation Management in International companies; International Taxation; Global competitiveness and technological developments; Global EBusiness; Designing global organisational structure and control; Multicultural management; Global business strategy; Global marketing strategies; Export Management; Export-Import procedures; Joint Ventures; Foreign Investment: Foreign direct investment and foreign portfolio investment; Cross-border Mergers and Acquisitions; Foreign Exchange Risk Exposure Management; World Financial Markets and International Banking; External Debt Management; Country Risk Analysis.

How to Prepare the UPSC Management Syllabus 2023?

Candidates should analyse the UPSC Management syllabus thoroughly before starting the exam preparation. This will allow them to cover the basic concepts and advanced topics relevant to the exam. Additionally, aspirants can follow the tips and tricks shared below to prepare for the upcoming UPSC IAS exam adequately.

Check the UPSC Management optional syllabus thoroughly and prepare the list of topics for the preparation accordingly.

Ensure to have books and study resources that cover all the topics in a simple and lucid manner.

Solve UPSC Management's previous year's question paper to get an idea of the pattern and topics usually asked in the IAS main exam.

Practice answer writing regularly after completing 50-60% of the Management syllabus for UPSC to score well in the exam.

Booklist for UPSC Management Optional Syllabus

Candidates should choose the highly recommended books to prepare well for the UPSC Management optional subject. This will strengthen their basics and help them learn the advanced topics without confusion. The right books will cover all the exam-relevant topics prescribed in the UPSC Management Optional Syllabus. Here are the best UPSC Management Optional books for Paper 1 and Paper 2 below for the reference of the candidates.

Cost and Management Accounting by MN Arora

Fundamental of Management by DeCenzo, Agarwal, Bhattacharya & Robbins

Human Resource Management by K Aswathappa

Business Environment by AC Fernando

Strategic Management by Hill and Jones

Financial Management by Prasanna Chandra

Marketing Management by Philip Kotler

Operations Management by Heizer and Render

Microsoft 365 app for iOS now lets you merge PDF files0 0

A Microsoft 365 logo next to an Apple logo

Office Insiders trialing preview updates on iOS and iPadOS can download the latest Microsoft 365 app version with a great new feature: PDF Merge. Now you can grab several PDF documents and fuse them into one large file without downloading extra PDF managers.

You can try PDF merging in the Microsoft 365 application by downloading version 2.76 or newer (build 23062603). Next, head to the PDF toolbox, select the merge command, pick the files you need, and tap continue. Arrange the files or add more, then tap Merge and watch the app doing its software magic. After that, the Microsoft 365 app will automatically save the merged PDF file on your device, allowing you to find and retrieve it for further use or processing using existing PDF capabilities.

A screenshot showing how to merge PDFs in the Microsoft 365 app

It is worth noting that the App Store on iOS and iPadOS is full of PDF-editing apps with document merging capabilities. Those features often require signing up for a paid subscription, and Microsoft is no exception—PDF merging is only available for Microsoft 365 subscribers. You can download and use the app for free, but attempting to fuse two or more PDF documents into one will result in Microsoft politely asking you to pay.

The updated Microsoft 365 app for iOS is rolling out to insiders gradually. Microsoft practices such an approach to ensure things are working smoothly. It is weird to see extra caution in the program for testing preview updates, but it is the sad reality of Microsoft's insider program.

Merging PDF files is not the only new PDF-related feature in the Microsoft 365 app. Earlier this month, the company introduced the ability to extract separate pages from PDF documents on Android. You can learn more about the feature in our dedicated coverage. Those willing to become Microsoft 365 insiders can visit the program's official website to get started.

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