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Microsoft Operations Framework Foundation Exam Dumps

MOFF-EN Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

EXAM : MOFF-EN
EXAM NAME : Microsoft Operations Framework Foundation
Time allocated: 60 minutes
Number of questions: 40 multiple-choice
Passing score: 65% (26 correct answers)
Format: Online or Paper; closed-book
Prerequisites: At least 5 hours of personal study during the course are recommended.

People who require a basic understanding of the MOF framework.
People who want to improve IT service management quality within an organization.
IT professionals who work in an organization which has adopted MOF.
Business managers and business process owners.

The MOF Overview
1.1 The Importance of MOF to an Organization
1.2 The Position of MOF in IT Service Management
1.3 Advantages of the MOF Approach to IT Service Management
1.4 Basic Concepts of the Microsoft Operations Framework
2 The Plan Phase
2.1 Basic Concepts of the Plan Phase
2.2 Service Management Functions (SMFs) of the Plan Phase
2.3 Management Reviews (MRs) of the Plan Phase
2.4 Objectives, Risks and Controls of the Plan Phase
2.5 The Integration of the Plan Phase with the Manage Layer
3 The Deliver Phase
3.1 Basic Concepts of the Deliver Phase
3.2 Service Management Functions (SMFs) of the Deliver Phase
3.3 Management Reviews (MRs) of the Deliver Phase
3.4 Objectives, Risks and Controls of the Deliver Phase
3.5 The Integration of the Deliver Phase with the Manage Layer
4 The Operate Phase
4.1 Basic Concepts of the Operate Phase
4.2 Service Management Functions (SMFs) of the Operate Phase
4.3 Management Reviews (MRs) of the Operate Phase
4.4 Objectives, Risks and Controls of the Operate Phase
4.5 The Integration of the Operate Phase with the Manage Layer
5 The Manage Layer
5.1 Basic Concepts of the Manage Layer
5.2 Service Management Functions (SMFs) of the Manage Layer
5.3 Management Reviews (MRs) of the Manage Layer
5.4 Goals of the Manage Layer
5.5 Types of Control of the Manage Layer
5.6 The Coordination Role of the Manage Layer throughout the Lifecycle Phases
6 How to Achieve Business Benefits with MOF
6.1 Reduction of Costs in Service Management
6.2 Review and Fix of Services and Processes
6.3 Operation and Monitoring of Services
7 Exam Description
7.1 Exam Format
7.2 Tips for Answering the Exam
8 Review, Evaluation and Examination
8.1 General Review
8.2 Sample Exam
8.3 Sample Exam Review
8.4 Course Evaluation
8.5 Course Certificate
8.6 Certification Exam

This workshop also prepares the participants to take the included Foundation Certificate in Microsoft Operations Framework V 4.0 (MOFF.EN) exam offered by EXIN International.
The MOF Overview
•IT service Life Cycle
•Service Management Functions
The Plan Phase
•Business/IT Alignment
•Reliability
•Policy
•Financial Management
•Service Alignment Management Review
•Portfolio Management Review
The Deliver Phase
•Envisioning
•Project Planning
•Build
•Stabilize
•Deploy
•Project Plan Approval Management Review
•Release Readiness Management Review
The Operate Phase
•Operations
•Service Monitoring and Control
•Customer Service
•Problem Management
•Operational Health Management Review
The Manage Layer
•Governance, Risk and Compliance
•Change and Configuration
•Team
•Policy & Control Management Review

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MOFF-EN
Microsoft Operations Framework Foundation
https://killexams.com/pass4sure/exam-detail/MOFF-EN
Answer: B
QUESTION: 62
Is the Manage layer part of the MOF lifecycle approach?
A. No, only the phases are part of the lifecycle approach.
B. Yes, the Lifecycle is composed of three phases and the manage layer.
Answer: B
QUESTION: 63
What do the goals of the Reliability SMF include?
A. Service maintainability is aligned to the business in a cost-effective manner.
B. Service Continuity is aligned to the business in a cost-effective manner.
Answer: B
QUESTION: 64
Which statement of the IT service lifecycle is not correct?
A. It isolates risk to the Operate phase.
B. It addresses the design and delivery of the IT service.
C. It describes the life of an IT
service.
D. It represents planning and optimizing the IT service to align with the business strategy.
Answer: A
QUESTION: 65
How many Management Reviews are defined in the Manage layer?
A. None
20
B. One
C. Two
D. Three
Answer: B
QUESTION: 66
What is the goal of the Change and Configuration SMF?
A. Ensure that business changes are aligned with organizational direction
B. Decrease time to resolve problems from failed changes
C. Reduction in incidents
D. Create an environment where changes can be made with the least amount of risk and
impact to the organization
Answer: D
QUESTION: 67
The service desk is a component of which SMF?
A. Business/IT alignment SMF
B. Customer Service SMF
C. Policy SMF
D. Service Monitoring and Control SMF
Answer: B
QUESTION: 68
Which is a correct statement about the Deliver Phase?
A. It creates an IT strategy to provide value to the business strategy.
B. It is the foundational layer for MOF.
C. It
incorporates the best practices of the Microsoft Solutions Framework.
D. It has four SMFs.
21
Answer: C
QUESTION: 69
One of the SMFs has the following goal: ow to build and maintain an IT organization that is
accountable, responsible, flexible, and scalable?One of the SMFs has the following goal: ?ow
to build and maintain an IT organization that is accountable, responsible, flexible, and
scalable? Which SMF has this goal?
A. The Change and Configuration SMF
B. The GRC SMF
C. The Financial Management SMF
D. The Team SMF
Answer: D
QUESTION: 70
What is a key Team SMF principle?
A. manage with a higher hierarchy
B. separate Plan-Driven and Interrupt-Driven Work
the service desk
C. put the least expensive resources at
D. discourage advocacy
Answer: B
QUESTION: 71
What does the focus of the Team SMF in the Plan Phase include?
A. Change evaluated across dimensions
B. General regulatory environment
C. Principles for effective strategic thinking
D. Principles for organizing operations work
Answer: C
22
QUESTION: 72
Which statement is false about the Operate phase?
A. There are four SMFs in the Operate phase
B. The problem management SMF belongs to the Operate phase
C. Customer Service SMF is in the Operate phase
D. There are two reviews in the Operate phase
Answer: D
QUESTION: 73
What is not a focus of the Change and Configuration SMF in the Operate phase?
A. Base-lining IT environment and configuration
B. Carrying out processes and procedures
C. Dealing with Standard Changes
D. Ensuring Policy compliance
Answer: D
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Microsoft Operations Framework Foundation Exam Dumps

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