Microsoft MB-910 : Microsoft Dynamics 365 Fundamentals (CRM) Exam Dumps

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Latest 2024 Updated Microsoft Microsoft Dynamics 365 Fundamentals (CRM) Syllabus
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Exam Number : MB-910
Exam Name : Microsoft Dynamics 365 Fundamentals (CRM)
Vendor Name : Microsoft
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MB-910 Exam Format | MB-910 Course Contents | MB-910 Course Outline | MB-910 Exam Syllabus | MB-910 Exam Objectives

EXAM CODE: MB-910

EXAM NAME: Microsoft Dynamics 365 Fundamentals (CRM)

PASSING SCORE: 700/1000

Describe Dynamics 365 Marketing (15-20%)

Describe Dynamics 365 Sales (15-20%)

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Field Service (15-20%)

Describe shared features (20-25%)

Describe Dynamics 365 Marketing (15–20%)

Describe Dynamics 365 Marketing capabilities

• Describe the process for generating and scoring leads by using marketing forms and pages

• Describe how to target customers by using segments and subscription lists

• Describe email marketing concepts and processes

• Describe the process of automating marketing activities by using customer journeys

• Describe event management features and capabilities

• Describe real-time marketing concepts and processes

Describe marketing-related apps

• Describe the capabilities of Dynamics 365 Customer Insights

Describe the capabilities of Dynamics 365 Customer Voice

Describe Dynamics 365 Sales (15–20%)

Describe the Dynamics 365 Sales lifecycle

• Describe the lead management process

• Describe the opportunity management process

• Describe the quote lifecycle

• Describe order and invoice management

• Describe sales pipeline and forecasting concepts

Describe sales-related apps

• Describe capabilities of Dynamics 365 Sales Insights

• Describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15–20%)

Describe Dynamics 365 Customer Service components

• Describe knowledge management

• Describe the case lifecycle including service-level agreements (SLAs) and entitlements

• Describe how to use queues to manage work

• Describe Omnichannel for Customer Service

• Describe historical analytics

Describe Dynamics 365 Field Service (15–20%)

Describe Field Service capabilities

• Describe the work order lifecycle

• Describe capabilities of the inspections feature

Describe scheduling capabilities

• Describe resource and scheduling processes

• Describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)

• Describe customer assets and how to enable proactive customer asset maintenance by using

Connected Field Service

Describe shared features (20–25%)

Identify common customer engagement features

• Describe Microsoft Dataverse as the foundation for Dynamics 365 apps

• Describe the Dynamics 365 customer engagement apps

• Describe customers and activities

Describe integration options

• Describe built-in reporting capabilities including dashboards, charts and views

• Describe Microsoft Teams integration capabilities

• Describe email capabilities including App for Outlook

• Describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps

• Describe options for analyzing data by using Power BI

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CLASSIFICATION EDUCATION

IPC CLASSIFICATION FUNDAMENTALS ONLINE COURSE

As part of its commitment to improving the understanding of Classification within the Paralympic Movement, the IPC provides a free, open access online course.

Access the Classification Fundamentals online course

Whether you’re an Athlete, coach, official, or member of support staff, this resource was developed for you, following consistent feedback from Members calling for an introductory Classification resource.

It includes four self-paced modules, each with structured lessons that can be completed sequentially or navigated freely, depending on your role, interests, or previous experience. Individual learning resources and microlearning summaries are also available and can be used independently of the main modules.

The Classification Fundamentals online course consists of four, self-paced modules.

Whilst the course is based on the current 2015 Athlete Classification Code, we anticipate an updated version will follow in 2024 to accompany the publication of the new Code, pending the completion of the review process.

For any enquiries regarding the course, please contact classification@paralympic.org.

OTHER CLASSIFICATION EDUCATION OPPORTUNITIES

International Sport Federations are obligated to implement Classification education and awareness programmes for Athletes, Athlete Support Personnel and other stakeholders (e.g., media, spectators etc).

Such programmes must describe and explain Classification Rules and clarify Compliance with the Code. International Sport Federations must involve Athletes in the development and delivery of such education and awareness programmes (IPC Athlete Classification Code Article 10.1).

Classifier Training

International Sport Federations must also provide training and education to ensure Classifiers obtain and/or maintain Classifier competencies. In many cases, all or part of these courses are open for any individual wishing to learn more about Classification in a particular sport.

For further information, please contact or visit the respective International Sport Federation's website to find out about upcoming courses and their requirements.

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