Microsoft MB-240 : Microsoft Dynamics 365 for Field Service Exam DumpsExam Dumps Organized by Shahid nazir |
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Exam Number : MB-240
Exam Name : Microsoft Dynamics 365 for Field Service
Vendor Name : Microsoft
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Candidates for this exam are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle.
Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.
Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.
Configure field service applications (20-25%)
Manage work orders (15-20%)
Schedule and dispatch work orders (20-25%)
Manage field service mobility (10-15%)
Manage inventory and purchasing (10-15%)
Manage assets and agreements (10-15%)
Configure field service applications (20-25%)
Configure general settings
determine and configure field service security roles
determine and configure resource scheduling options
identify and configure field service entities
determine and configure product and service categories
configure territories, postal codes and organizational units
determine and configure skill types
configure characteristics and skills
configure proficiency models
implement resource roles and categories
set defaults for work orders, bookings, the schedule board, and agreements
Configure product and service pricing
create a product or service
configure minimum charge amount and duration
add products and services to incidents
determine when a product has a default list price and a work order price list
associate products and services with price lists
define tax codes
set up price list validity dates
Configure bookable resources
manage bookable resources
enable mapping functionality
configure geocoding
define start and end locations for resources
define work hours for resources
set up bookable resource categories, characteristics, and resource pay types
set up bookable resource territories
set up resource pools and crews
Integrate other tools with Field Service
determine uses for Remote Assist
benefits of using Resource Scheduling Optimization
benefits of Connected Field Service
using Push Notifications on the mobile app
Manage work orders (15-20%)
Describe the work order lifecycle
configure work orders, work order types, and priority
configure work order lifecycle stages
configure booking status and work order status values
configure uses and capabilities for billing accounts, service accounts, and sub-accounts
Create and manage work orders
create a work order from an incident or an opportunity
add status and sub-status information to a work order
organize work orders and resources by geography
associate a work order and a price list
identify processes to close a work order
Manage incidents
configure incident types
configure service task types
add service tasks, products, and services
configure Requirement Groups
attach Guides to Service Tasks
Schedule and dispatch work orders (20-25%)
Manage scheduling options
schedule work orders using Schedule Board and Schedule Assistant
determine when to use each scheduling option
enable scheduling board geocoding
manually schedule work orders
reassign and reschedule work orders
move incomplete work orders
understand resource utilization
Implement the Schedule Board
identify features and uses for Booking Requirements view
implement the integrated map feature
create additional schedule boards
configure schedule boards
customize the schedule board
define booking rules
facility Scheduling
Implement the Schedule Assistant
apply constraints to resource queries
filter data
specify a search radius
Configure Resource Scheduling Optimization (RSO)
create optimizing profiles
define objectives and constraints
configure optimization of resources
geocoding for travel time
Configure Universal Resource Scheduling
determine Universal Resource Scheduling use scenarios
components of Universal Resource Scheduling
configure URS for field service
fields passed from work order to requirements
create requirement views
configure an entity to be schedulable
Manage field service mobility (10-15%)
Install and configure the mobile app
configure actions that field agents can perform
configure the mobile app
configure display customizations
assign security roles
administer connected devices
integrate with Dynamics 365 Guides
add Guides to HoloLens app
Manage mobile projects
identify project artifacts that can be modified or edited
modify configuration settings
publish a mobile project
Mobile Device Management, security and synchronization
Manage inventory and purchasing (10-15%)
Manage inventory
set up inventory and warehouses
view product inventory
adjust inventory levels
transfer inventory
determine when to integrate inventory with Enterprise Resource Planning application
Manage purchasing and product returns
determine the purchase order process
create purchase orders
create a list of receivable products for a purchase order
determine product return options
create return merchandise authorizations (RMAs) and return to vendor (RTV)
finalize returns
Manage assets and agreements (10-15%)
Create and manage agreements
determine when to use agreements
define and configure agreement preferences and settings
configure automatic generation of bookings
configure automatic generation of invoices
define Service Level Agreements (SLAs)
enable SLAs
add an SLA to a Work Order
using Entitlements
Manage customer assets
create and register customer assets
configure products to auto-create customer assets
associate work orders with customer assets
create child assets
determine opportunities for Internet of Things (IoT)
configure Connected Field Service
manage IoT devices
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Now, we’re finally seeing the arrival of a new generation of hardware that mixes familiar CPUs with new system-level accelerators that provide the ability to run complex AI models on both client hardware and servers, both on premises and in the public cloud. You’ll find AI accelerators not only in the familiar Intel and AMD processors but also in Arm’s latest generation of Neoverse server-grade designs, which mix those features with low power demands (as do Qualcomm’s mobile and laptop offerings). It’s an attractive combination of features for hyperscale clouds like Azure, where low power and high density can help keep costs down while allowing growth to continue. At the same time, system-level accelerators promise an interesting future for Windows, allowing us to use on-board AI assistants as an alternative to the cloud as Microsoft continues to improve the performance of its Phi series of small language models. Azure Boost: Silicon for virtualization offloadIgnite 2023 saw Microsoft announce its own custom silicon for Azure, hardware that should start rolling out to customers in 2024. Microsoft has been using custom silicon and FPGAs in its own services for some time now. The use of Zipline hardware compression and Project Brainwave FPGA-based AI accelerators are good examples. The most recent arrival is Azure Boost, which offloads virtualization processes from the hypervisor and host OS to accelerate storage and networking for Azure VMs. Azure Boost also includes the Cerberus on-board supply chain security chipset. Azure Boost is intended to give your virtual machine workloads access to as much of the available CPU as possible. Instead of using CPU to compress data or manage security, dedicated hardware takes over, allowing Azure to run more customer workloads on the same hardware. Running systems at high utilization is key to the economics of the public cloud, and any investment in hardware will quickly be paid off. Maia 100: Silicon for large language modelsLarge language models (and generative AI generally) show the importance of dense compute, with OpenAI using Microsoft’s GPU-based supercomputer to train its GPT models. Even on a system like Microsoft’s, big foundation models like GPT-4 require months of training, with more than a trillion parameters. The next generation of LLMs will need even more compute, both for training and for operation. If we’re building grounded applications around those LLMs, using Retrieval Augmented Generation, we’ll need additional capacity to create embeddings for our source content and to provide the underlying vector-based search. GPU-based supercomputers are a significant investment, even when Microsoft can recoup some of the capital costs from subscribers. Operational costs are also large, with hefty cooling requirements on top of power, bandwidth, and storage. So, we might expect those resources to be limited to very few data centers, where there’s sufficient space, power, and cooling. But if large-scale AI is to be a successful differentiator for Azure, versus competitors such as AWS and Google Cloud, it will need to be available everywhere and it will need to be affordable. That will require new silicon (for both training and inferencing) that can be run at higher densities and at lower power than today’s GPUs. Looking back at Azure’s Project Brainwave FPGAs, these used programmable silicon to implement key algorithms. While they worked well, they were single-purpose devices that acted as accelerators for specific machine learning models. You could develop a variant that supported the complex neural networks of a LLM, but it would need to implement a massive array of simple processors to support the multi-dimensional vector arithmetic that drives these semantic models. That’s beyond the capabilities of most FPGA technologies. Vector processing is something that modern GPUs are very good at (not surprisingly, as many of the original architects began their careers developing vector processing hardware for early supercomputers). A GPU is basically an array of simple processors that work with matrices and vectors, using technologies like Nvidia’s CUDA to provide access to linear algebra functions that aren’t commonly part of a CPU’s instruction set. The resulting acceleration lets us build and use modern AI models like LLMs. Microsoft’s new custom AI accelerator chip, Maia 100, is designed for both training and inference. Building on lessons learned running OpenAI workloads, Maia is intended to fit alongside existing Azure infrastructure, as part of a new accelerator rack unit that sits alongside existing compute racks. With over 100 billion transistors delivered by a five-nanometer process, the Maia 100 is certainly a very large and very dense chip, with much more compute capability than a GPU. The development of the Maia was refined alongside OpenAI’s models, and uses a new rack design that includes custom liquid-based cooling elements. That last part is key to delivering AI workloads to more than the largest Azure data centers. Adding liquid cooling infrastructure is expensive, so putting it in the Maia 100 racks ensures that it can be dropped into any data center, anywhere in the world. Installing Maia 100 racks does require readjusting rack spacing, as the cooling system makes them larger than Azure’s typical 21-inch racks, which are sized for Open Compute Project servers. In addition to the liquid cooling hardware, the extra space is used for 4.8 Tb high-bandwidth interconnects, essential for pushing large amounts of data between CPUs and accelerators. There are still questions about how applications will get to use the new chips. Absent additional details, it’s likely that they’ll run Microsoft-provided AI models, like OpenAI’s and Hugging Face’s, as well as their own Cognitive Services and the Phi small language models. If they become available to train your own models, expect to see a new class of virtual machines alongside the current range of GPU options in Azure AI Studio. Cobalt 100: Azure’s own Arm processorAlongside the unveiling of Maia, Microsoft announced its own Arm server processor, the Cobalt 100. This is a 128-core 64-bit processor, designed to support high-density, low-power applications, based on Arm’s Neoverse reference design. Azure is already using Arm processors for some of its platform services, and Cobalt 100 is likely to support these and more services, rather than being used for infrastructure as a service. There’s no need to know if your Azure App Service code is running on Intel, AMD, or Arm, as long as it performs well and your users get the results they expect. We can expect to see Cobalt processors running internet-facing services, where density and power efficiency are important requirements, as well as hosting elements of Azure’s content delivery network outside of its main data centers. Microsoft describes its silicon engineering as a way of delivering a “systems approach” to its Azure data centers, with end-to-end support from its initial storage and networking offerings to its own compute services. And it’s not only Azure. Better silicon is coming to Windows too, as NPU-enabled processors from Intel and Qualcomm start to arrive in 2024’s desktops and laptops. After many years of software leading hardware, it will be interesting to see how we can push these new platforms to their limits with code. Copyright © 2024 IDG Communications, Inc. Save $248 off this Microsoft Office bundle with training coursesIf you use a computer, you need Office and need to know how to use it. This bundle of Microsoft Office Professional Plus 2019 for Windows and a Microsoft training course gives you both, at a special price now through the end of January 7th. One half of this bundle is a full instant download of Microsoft Office Professional Plus 2019 for Windows. The bundle includes the 2019 versions of Word, Excel, PowerPoint, Outlook, Publisher, and Access. The lifetime license for one PC is a lifetime purchase with no subscriptions or other downloads. Meanwhile, the Microsoft course bundle goes through Office program by program, showing you tips and tricks to get the most from it. 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