Salesforce FSLCC : Field Service Lightning Cloud Consultant Exam Dumps

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Exam Number : FSLCC
Exam Name : Field Service Lightning Cloud Consultant
Vendor Name : Salesforce
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FSLCC Exam Format | FSLCC Course Contents | FSLCC Course Outline | FSLCC Exam Syllabus | FSLCC Exam Objectives


About the Exam

Read on for details about the Salesforce Field Service Lightning Consultant exam.

Content: 60 multiple-choice/multiple-select questions and 5 unscored questions

Time allotted to complete the exam: 105 minutes (time allows for unscored questions)

Passing score: 63%

Delivery options: Proctored exam delivered onsite at a testing center or in an online testing environment. Click here for information on scheduling an exam.

Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential



Successful completion of the Salesforce Certified Field Service Lightning certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service Lightning community.
The objective of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Field Service Lightning to an organization.



The Salesforce Certified Field Service Lightning Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Field Service Lightning.



A Salesforce Certified Field Service Lightning Consultant designs and deploys solutions that support customer business processes and requirements using the Field Service Lightning product, managed package, and Field Service Lightning Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.



The Salesforce Certified Field Service Lightning Consultant has the following experience:

1-2 years as a business analyst

1+ years in the field services industry

2+ years of services and support experience

The Salesforce Certified Field Service Lightning Consultant candidate has the experience, skills, knowledge, and abilities outlined below:

Understand the field service lifecycle

Differentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Field Service Lightning, Communities, Knowledge)

Build Field Service Lightning solutions that are scalable and maintainable:

Scheduling and optimization

Resource management

Asset management

Inventory management

Work Order and Service Appointments lifecycle management

Contracts, entitlements, and warranties

Mobility (mobile flow use cases)

Service reporting

Maintenance plans

A candidate for this exam will likely need assistance with:

Complex schedule/route optimization

Service territories planning and management best practices

A candidate for this exam is not expected to know or do the following:

Integration with third-party systems

Custom code such as Apex, Lightning Web Components

Fleet optimization

Mobile deployment (MDM device strategy)

Typical job roles of a Salesforce Certified Field Service Lightning Consultant candidate may include:

Consultant

Mobile Solution Designer

System Analyst

Technical Architect

Service Cloud Administrator

Field Service Operations Manager

Service Desk Manager



Exam Outline

The Salesforce Field Service Lightning Consultant exam measures a candidates knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Field Service Lightning solutions and have demonstrated the application of each of the features/functions below.



Managing Resources: 16%

Compare dynamic versus static crews.

Determine how and when to set up different resource types.

Given a scenario, recommend the appropriate Service Territories and their Members.

Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.

Demonstrate how to use skills, skill levels, and time-based skills.

Show how to use operating hours for service resources, accounts, work orders, and booking appointments.

Distinguish between FSL license types and when to deploy them.



Managing Work Orders: 23%

Configure Work Order processes, parameters, and Work Types.

Given a scenario, choose the appropriate Resource Preferences.

Apply Products Required to a Work Order.

Analyze how and when to use Work Order Line Items.

Illustrate how to configure Work Order Milestones.

Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.



Managing Scheduling and Optimization: 28%
Understand different field service settings for FSL Administrator.

Given a scenario, choose the appropriate action to manage a Service Appointment.

Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.

Decide on the appropriate Schedule Policy to achieve the business requirements.

Given a scenario, determine the appropriate option to execute Complex Work in FSL.

Explain the difference between a multi-day Service Appointment and a standard Service Appointment.

Outline the differences between aerial versus street-level routing.

Given a scenario, determine the appropriate dispatch strategy for an organization.

Compare different filtering options for the Dispatcher Console.

Explain how to set up optimization.

Given a scenario, decide the appropriate type of scheduling service to use.

Given a scenario, decide the appropriate type of optimization service to use.

Understand the usage of Field Service Lightning for DateTime tracking fields.



Configuring Mobility: 10%

Assess the requirements and tools needed to execute a customer sign-off process.

Given a scenario, configure the Field Service app to support key business processes.

Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.

Understand the available FSL Mobile settings.



Managing Inventory: 8%

Given business requirements, distinguish the appropriate price book model for products consumed.

Given business requirements, justify which define the applicable inventory model.

Explain the Return Order object model and process.



Managing Assets: 5%

Apply procedural concepts to maintain and update assets and asset relationships.



Configuring Maintenance Plans: 5%

Given a scenario, recommend the appropriate maintenance plan.



Permissions and Sharing: 5%
Understand use cases for different types of FSL permission sets.

Explain how scheduled Service Appointments are shared with service resources.

Understand the differences between user territories and service territories.



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The preparation courses are eight weeks in length and are offered during the summer. Classes meet two times per week. The courses are divided into two sections: Verbal (which includes analytical writing) and Math. You may enroll in the components separately, or if you feel you can benefit from a review in both areas, then please register for both the verbal and math review components. Class size is limited to ensure individual needs can be addressed.  For more information about dates, times, fees and how to register for the GRE© Prep Course, please contact Testing Services.

Graduate Record Exam (GRE©)

The GRE© is taken by prospective graduate students who plan to apply for admission in a graduate level program of study. GRE© test scores are used by colleges and universities throughout the country as an indicator of general verbal, mathematical, and analytical writing ability. The GRE© score is viewed by admissions officers as a significant predictor of performance in graduate programs.

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Salesforce Lightning vs Classic – CRM Versions Compared

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When it comes to Salesforce Lightning vs Classic, Salesforce Lightning is the better option, offering a more modern interface and better advanced features to power your business.

The Lightning experience is the only way to be sure you're getting access to new Salesforce updates as soon as they go live, and it's the interface that new users will automatically get started with. Plus, Classic will eventually be phased out, so users might as well get used to Lightning now.

In this guide, we'll explain the difference between Salesforce Lightning and Salesforce Classic, as well as review how each platform matches up as a CRM. If you're unsure of which to opt for, comparing personalized quotes may help – use our simple Salesforce quotes tool to get prices in moments, or scroll down for a full comparison.

What Is Salesforce Lightning?

Salesforce Lightning is the modern, component-based version of the popular CRM of the same name that launched in 2015. It provides users with a more intuitive interface compared to Salesforce Classic, while offering more advanced features like custom branding and activity timelines. Additionally, while Salesforce Classic provides some of Salesforce's AI-powered Einstein features, Salesforce Lighting provides access to all of them, so you can automate and improve your sales pipeline.

On top of all those extra features, Salesforce Lightning also provides access to robust app development programs that can help your sales team really take control of the funnel. Even better, these apps can be created without code, so you don't need to be an engineer to create tools for your team.

Essentially, Salesforce Lightning is an updated version of Salesforce Classic that the CRM provider has been rolling out over the last few years to give long-term users a chance to switch over.

Cases page on Salesforce LightningImage: Tech.co Testing

Salesforce Lightning Features

Comparing the major feature differences between Classic and Lightning is like hitting a moving target, with new updates happening all the time. Here's a quick look at a few of the biggest benefits Lightning offers over Classic:

Home features

Both interfaces offer Events, Calendars, and customizable dashboards, but only Lightning includes news, key deals, and a performance chart on the homepage.

Expanded forecasting

Classic offers revenue and quantity forecasts. However, our researchers found that Lightning allows users to store large levels of information: Revenue and quantity forecasts, product and schedule date forecasts, territory forecasts, forecast sharing, and other forecasts that are customizable by currency and number, capable of covering Opportunity, Opportunity Product, Opportunity Split, and Line Item Schedule.

Greater security

Lightning comes with Lightning Locker, a feature that adds a layer of security between the components that make up the Lightning interface. Permissions also come with stronger authentication standards.

Since our last update... Speaking of new interfaces, Salesforce recently launched its Winter 2024 update, which saw a wide range of changes to the popular CRM, including a revamp to the Backup and Restore managed package, which is now simply known as Salesforce Backup. The more intuitive platform makes it easy to access backups and generally safeguard your data.

More specifically, features have been added that improve in-app messaging, further advance document sharing, and allow you to export data backups with the click of a button. You can even use a different backup tool to import your data, as a backup to your backup.

Activity timeline

Lightning includes a timeline to help users keep track of their history of activity for each account or each lead, but Classic does not.

Workspace page layout

Lightning enables users to design new types of pages, from App Pages to Home Pages to Record Pages, while Classic just offers one basic type of page.

Mobile Optimization

Salesforce Lightning is optimized for responsiveness across browsers – as well as mobile phones.

AI Integration

Salesforce Lightning has superior AI integration when compared with Salesforce Classic (more on this further down in the article). With Salesforce Lightning, you'll get lead scoring and opportunity scoring functions that will help you direct customer support or marketing resources to the right customers.

Those looking for even more in-depth guidance should check out Salesforce's feature comparison chart – spoiler alert, it's very favorable towards Lightning.

Best for growing businesses

Pros

  • 30-day free trial
  • Tailored pricing plans
  • Provides sales and service functionality
  • Lots of analytics and data provided
  • Cons

  • Lacks basic marketing features
  • Limited help and support functionality
  • Busy interface can be hard to use
  • What is Salesforce Classic?

    Until the Lightning release, Salesforce Classic was the interface for the CRM platform. When you first take a look at Salesforce Classic you can see right away that it is not a modern web UI. It is very compact and text-centric with little attention paid to graphics and icons.

    The graphics that do exist are typically small and aren't displayed in high resolution. The overall result is that it is not easy to absorb information quickly in the Classic interface and navigation can be a little bit clunky.

    Classic exists mostly for longstanding Salesforce users who aren't ready to move to the newer interface. New users are put on Lightning by default, with the option to switch to the Classic interface under their user icon in the upper-right corner.

    Contact profile in Salesforce ClassicImage: Salesforce

    Salesforce Classic End of Life

    Salesforce Classic won't be around forever. However, as of January 2043, no date has yet been set for when it'll be completely phased out in favor of Lightning, although the mobile app was retired in 2017.

    Classic was a massively popular interface during the 2000s and remains widely used. But the fact is that most of Salesforce's updates are designed for either Lightning only or for Lightning and Classic together, rather than for Classic only, by a ratio of about 20-to-1. Eventually the Classic interface won't be updated, and Salesforce will stop supporting it entirely to put their resources to better use. When that happens, we'll let you know.

    Salesforce Lightning vs Classic: Key Differences

    If you have Salesforce veterans on your team, they are likely familiar with Classic. That could be an advantage if your team is returning to Salesforce, and the focus is on getting up and running as soon as possible. But this is only a short-term solution, as Lightning is the platform with the most active support, receiving updates to the platform immediately. Here are some of the key differences between Salesforce Classic and Salesforce Lightning:

  • Salesforce Lightning has a more modern interface than Salesforce Classic
  • Salesforce Classic and Salesforce Lightning cost the same
  • Salesforce Lightning has more features than Salesforce Classic
  • Salesforce Lightning gives users access to more Einstein functionality than Salesforce Classic
  • Salesforce Lightning gets more updates than Salesforce Classic
  • Simply put, Salesforce Classic offers an outdated interface, while Salesforce Lightning provides a modern, intuitive user experience. With Salesforce Lightning, you'll get access to advanced features and robust, informational dashboards, all without having to pay extra.

    Main dashboard in Salesforce LightningImage: Tech.co testing

    Why You Should Switch to Salesforce Lightning

    For the vast majority of users Lightning is the way to go, especially if your company is brand new to Salesforce. The interface is much more comprehensible, faster, and it is the future of the Salesforce platform. Classic, meanwhile, can work for teams returning to Salesforce who are dead set in their old ways.

    If you do choose Classic, be aware there's a little uncertainty about its future. Salesforce has yet to announce an end date for Classic interface support, but it's likely coming in the future.

    Ultimately, new users should stick with Lightning unless there is some clear feature advantage to going with Classic. Even then, you'll want to move to the newer interface when those key reasons for using Classic are solved in Lightning.

    If you want to make the switch from Classic to Lightning, check out a free online tool from Salesforce, the Readiness Check. This will prepare a personalized report on what immediate benefits your company can expect from switching to Lightning, as well as any potential adjustments you'll face in the process.

    If neither of these Salesforce options feels right for you, that's all right! We've put together a collection of Salesforce alternatives that could fit your needs a bit better than the popular CRM. Some of your best options include HubSpot, Zendesk, Microsoft Dynamics, Oracle, and Zoho CRM, but there are a few others could provide exactly what you're looking for.

    Compare CRM quotes for your business needs

    Do you use CRM Software already?

    Considering other options, besides Salesforce? We've gathered the latest CRM Deals for small businesses, below.

    Salesforce Lightning vs Classic UIs Compared

    As a platform, Salesforce Lightning is simply a better option than Salesforce Classic, with a modern interface, more advanced features, and more regular updates to the service. This means your team can view information easier, make sales faster, and generally utilize the platform in more helpful ways.

    The Lightning UI itself is a modern web UI with a mix of easier-to-read text, icons, and graphics providing a snapshot of your business. Simply put, it looks better, works better, and does more.

    To see an example of how dramatic the difference is, look at the Home tab of both interfaces. Lightning offers a number of charts and lists to show you the current state of your business at-a-glance. Classic, by comparison, is focused on text and the Home tab is primarily a social style news feed showing your organization's latest posts, emails, and tasks.

    Home pages for Salesforce Lightning vs Classic comparedImage: Salesforce

    Drilling down a bit further, if you look at an opportunity record in Lightning, you see what Salesforce calls a highlights panel at the top with common action buttons, and the current state of the opportunity. Classic, on the other hand, shows a text-centric view of the same information. Figuring out whether the deal has closed requires scanning the small text of the “Opportunity Details” section.

    Here's a quick video overview of the Salesforce Lightning platform, including mobile and desktop views, the activity feed, workflows, third-party integrations, and more.

    Find out exactly how much Salesforce will cost your business

    Find the true cost in moments with our quotes tool

    Salesforce Lightning vs Classic Cost

    Wait for it. Salesforce Lightning doesn't cost more than Salesforce Classic. The interfaces cost the same, starting at $25 per user, per month. Long-time users of the Classic version will be able to switch to Lightning without paying for a new license. Meanwhile, new customers will be recommended the Lightning interface by default.

    However, the act of migrating from Classic to Lightning will include some additional costs, as users will need additional training and the company may need to do an audit to ensure that Lighting still offers the features they'll need.

    That said, the switch pays for itself: One Forrester study found that switching to Lightning saved each user an hour of work per week. Paired with other factors including less support and development time, switching to Lightning from Classic comes with a three-year ROI of 341% with a payback period of 14 months.

    What's New with Salesforce Lightning?

    Salesforce is inarguably the most popular CRM on the market, and a large part of that popularity comes from the fact that it is frequently being updated to accommodate the requests of its customers. As a result, we'd like to make sure you're fully up to date on all that's new with Salesforce.

    Most recently, Salesforce jumped on the AI bandwagon and launched a ChatGPT alternative that is designed to better facilitate seamless customer and client interactions across the platform.

    “We’re announcing Einstein GPT, the world’s first generative AI for CRM. I think the future is really bright here. It’s creating a tremendous amount of opportunities for innovation within our ecosystem of products as well as our broader ecosystem.” – Patrick Stokes, EVP and GM for platform at Salesforce

    To keep informed about future Salesforce updates, make sure to check back to learn more about what the CRM is rolling out for users.

    Since our last update... Salesforce is has rolled out the welcome wagon for AI in a big way, and the updates just keep coming. In September 2023, the popular CRM announced that it would be launching the Einstein Copilot Studio, which will allow you to not only utilize AI-powered chatbots, but also to create and customize your own to benefit your business. This will allow users to close deals faster, boost customer service efficiency, and even automatically create websites “based on personalized browsing history.”

    The new feature will reportedly be available “this fall,” but only has a pilot program to start, rolling out to all users in 2024.

    A Closer Look at Salesforce Lightning and Einstein Integration

    The Einstein AI tool is another selling point for the Lightning interface: Einstein automatically tackles data prep, modeling, and infrastructure updates needed to ensure your analytics are constantly updated in near-real time. It integrates well across the entire Lightning interface, from powering apps with abilities like image recognition and natural language processing to helping users predict the next best action for a specific lead or account.

    Classic includes some integrations for Einstein, but Lightning has more. Opportunity insights, account insights, automated contacts, and the Bot Builder feature that lets users incorporate Einstein into their bots are all Lightning-only abilities.

    Salesforce Lightning vs Classic: About Our Research

    Tech.co is committed to providing you with value information on the best CRM options available, backed by thorough, independent research. Our team has spent hours collecting valuable data on providers like Salesforce in service of helping you make the right decision.

    CRM software providers are put through a variety of tests to evaluate their performance for business. These metrics include features, pricing, customization, team infrastructure, customer support, and scalability.

    To learn more about the process here at Tech.co, feel free to check out our in-depth research guide for a closer look at how we rate and rank business software.

    Contact Info screen in Salesforce LightningImage: Tech.co Testing

    Next Steps: Trying Salesforce Lightning If your company has already invested years or decades into Salesforce Classic, switching to Lightning is likely a worthwhile move, even if it requires a pesky learning curve. Salesforce Lightning offers more functionality than Salesforce Classic, making it better overall. Lighting's biggest benefits include a components library and app builder to support more customizability, as well as support for third-party apps.

    Salesforce Lightning also offers a new and improved interface with additional features that make it easier and more engaging for users, whereas Salesforce Classic offers the original, albeit updated, interface that is lacking in some key areas. Lightning also does a great job of housing communication in one place, which our researchers noted saved a lot of time when getting set up.

    If you're new to Salesforce, adapting the modern Lightning interface is a no-brainer. Still, you may wish to compare and contrast what Lighting has to offer against other top-performing services in the CRM field. Just fill out the quick Tech.co CRM quote form, and you can start painlessly gathering custom quotes today to see which is the best deal for you.

    Frequently Asked Questions Is Salesforce Lightning free? Sadly not, Salesforce's pricing plans start from $25 per user, per month. Salesforce has no free option. What is the difference between Salesforce Classic and Lightning? Salesforce Lightning has a new and improved interface whereas Classic sticks to the tried-and-trusted Salesforce formula. Lightning also comes with improved features such as an activity timeline and workplace page layouts. Should I learn Salesforce Classic or Lightning? We'd recommend Lightning. It's the newer and increasingly popular version of the software, so you might as well future proof your work. There is quite a bit of onboarding help available, according to our researchers, but it's worth it in the long run. Is Salesforce Lightning faster than Classic? Yes, Lightning's new and improved interface brings some speed benefits on top of the feature and functionality benefits. Is Salesforce Classic going away? At the moment, Salesforce has no plans to end-of-life the Classic software. But it stopped issuing new features back in 2019, the first step on the road to being canned. What are the benefits of Salesforce Lightning? Salesforce Lightning has a new and easier to understand interface, improved speed, and some extra features. Classic, by contrast, stopped receiving new features in 2019 and is slower. Is Salesforce a good CRM? Salesforce a solid CRM depending on your particular needs. It's not a particularly good CRM for small businesses, as the prices are a bit high and the robust platform can be a bit complicated for beginners. As a CRM for sales, it offers a lot of functionality and excellent analytics. When it comes to CRM for marketing, Salesforce offers a respectable option, although it is incredibly expensive compared to others. The helpdesk software from Salesforce is competitively priced, but there are better options out there.

    If you click on, sign up to a service through, or make a purchase through the links on our site, or use our quotes tool to receive custom pricing for your business needs, we may earn a referral fee from the supplier(s) of the technology you’re interested in. This helps Tech.co to provide free information and reviews, and carries no additional cost to you. Most importantly, it doesn’t affect our editorial impartiality. Ratings and rankings on Tech.co cannot be bought. Our reviews are based on objective research analysis. Rare exceptions to this will be marked clearly as a ‘sponsored' table column, or explained by a full advertising disclosure on the page, in place of this one. Click to return to top of page


    Salesforce Offers Free Mobile Service For CRM Subscribers

    CRM

    The new service, announced Tuesday at Salesforce.com's Cloudforce London event, provides basic access to the more frequently used features of Salesforce CRM services. Salesforce CEO Marc Benioff, in a statement, said the free mobile service would accelerate adoption of cloud computing.

    Salesforce has provided full mobile access to its applications for three years, but that costs $50 per user per month for the Professional and Enterprise editions of Salesforce CRM. (Mobile access is included in the fees for the Unlimited Edition.)

    The new Mobile Lite offers a subset of the company's full mobile software, providing users with access to Salesforce CRM, including the Sales Cloud sales and marketing applications and Service Cloud customer service applications. Mobile Lite lets users log calls and e-mails, update activities and tasks, and view account and contact details, leads, opportunities, cases, solutions, assets and dashboards, according to the company.

    Mobile Lite is available for subscribers to the Salesforce CRM Professional, Enterprise and Unlimited edition applications.


     




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