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5 Best Asset Management Software Of 2024

To make the best asset management software choice for your organization, you need to consider your specific business needs and requirements. Here are a few critical questions that you should ask when exploring asset management software options:

We also recommend researching the vendor’s reputation and track record to ensure it consistently delivers the exceptional quality you expect. The five asset management software options listed in this Forbes review—Asset Panda, ManageEngine AssetExplorer, MMSOFT Pulseway, GoCodes and Ivanti— are all top solutions that offer a full suite of essential features that make these providers worthy of a closer look.

Several different categories of asset management software are available, each directed to specific needs. It’s vital that you select the solution that best fits your organization’s business requirements. Here are five popular types of asset management software:

The exact features you need in your asset management software will depend on the type of assets you intend to manage. Here is a list of top features found in many different types of asset management solutions:

You want to be confident that the asset management software you select is compatible with your company’s technology and software, including your current operating system. The software provider should give you a detailed list of system requirements necessary to run the software.

Get clear on what’s expected from your team and what you can count on your software provider to do for you. For example, consider whether your IT team will be responsible for software installation and updates or whether that is handled through the provider. Also, make sure you understand where the software will be hosted—on a web server or cloud-based—and who will be hosting the software—your company or the software provider.

Finally, asset management software should provide extensive security features to protect your assets and sensitive data from unauthorized access, loss or corruption. Top security features include secure data encryption, two-factor authentication, firewalls and intrusion detection, secure data backups, and regular security updates and patches.

Strong analytics and reporting are crucial to making smart asset purchase and allocation decisions. Your asset management software should provide a full range of analytics and reporting capabilities that will help you gain insights into asset usage, performance, costs and other trends that are relevant to your business.

You may want to track and analyze:

You also want to ensure that your software provides robust reports that will give you greater visibility into the total value of your deployed assets and will help you make more informed asset decisions. Check out what types of reports are available—and whether custom reports are offered—before purchasing asset management software.

10 best CRM software in 2024

Updated 5:01 a.m. UTC Jan. 2, 2024

Customer relationship management (CRM) systems organize lead and client data.  CRM software automates sales processes, giving your reps more time to connect with leads and build better relationships.

To determine the best CRM software, we reviewed 37 platforms and evaluated 88 individual plans. Our exam included dozens of hours consulting with sales and customer service reps, researching user ratings and analyzing results based on 35 data points. We considered account and sales management features, ease of use and reporting tools.

Why trust our small business experts

Our team of experts evaluates hundreds of business products and analyzes thousands of data points to help you find the best product for your situation. We use a data-driven methodology to determine each rating. Advertisers do not influence our editorial content. You can read more about our methodology below.

Best for affordable AI-powered tools

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Best multi-use CRM app

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Best customer engagement CRM

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Best for sales and marketing task management

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Best for comprehensive contact management

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Best CRM for enterprises

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Best CRM for unlimited sales reps

Best for SMB sales management

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Best for B2B account management

Best CRM with built-in global voice and text communications

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We extensively research the key competitors within an industry to determine the best products and services for your business. Our experts identify the factors that matter most to business owners, including pricing, features and customer support, to ensure that our recommendations offer well-rounded products that will meet the needs of various small businesses.

We collect extensive data to narrow our best list to reputable, easy-to-use products with stand-out features at a reasonable price point. And we look at user reviews to ensure that business owners like you are satisfied with our top picks’ services. We use the same rubric to assess companies within a particular space so you can confidently follow our blueprint to the best customer relationship management (CRM) software.

The best CRM software has positive user reviews on customer review sites and app stores. Applicant tracking system companies should provide customers with fast and reliable support. Using a combination of phone support, live chat and knowledge bases, customers should be able to quickly resolve issues 24/7.

CRM software should include a pipeline management dashboard, analytic and reporting tools and integration with third-party automation applications and systems. It should have a customizable dashboard, a document management library and an open API and developer library. 

CRM software should also integrate with mobile or VoiP systems, support multiple currencies for international businesses, support international formatting for telephone numbers and addresses and allow all contact data to be exported.

A CRM is a database that holds contact information for prospects, leads and customers. Companies use it to identify potential customers and nurture them with personalized messages. The CRM system has tools to measure the relationship’s progress (and the lead’s engagement level), allowing sales and marketing employees to choose activities strategically.

For instance, if a person opts out of an email sequence, the CRM will note their disinterest. However, if the lead opens, reads and clicks on a link to a product page, a robust, integrated CRM system will send a follow-up email with a promotion related to the specific item.  

Companies use CRM platforms to manage relationships. Therefore, service, sales and marketing departments leverage the software. Some systems, like Agile CRM, centralize all activities, whereas others, such as Zendesk, have separate products (Zendesk Service and Zendesk Sell). 

Follow these steps to pick the best CRM service for your team.

To choose the right tools, it’s important to understand your budget and how you will use the software. Also, how scalable you need it to be. For instance, a growing business may want to set up sales territories and support staff who speak different languages. 

Consider the following questions:

CRMs can have hundreds of features. But many also have limits, depending on the subscription. The key is to find software with the right tools for your sales process that doesn’t require months of training.

Look for ways a CRM can save your organization time and improve workflows by asking the following questions:

Develop a list of top-rated systems by reviewing guides and asking your professional network. Remember to check mobile app store ratings and user reviews. Look for CRM software that meets your minimum requirements, then narrow your list by considering additional capabilities, such as automations or integrations. 

For instance, some CRMs only work with certain credit card processing companies. So if you want to invoice or collect payment from your CRM, you must sign up for a new merchant service or find a CRM that works with your payment processor. 

Most CRMs offer free trials or have a free version. Use the free version and encourage your staff to complete various sales and marketing tasks to get a feel for the systems. Survey individuals after the trials end and ask for feedback. Sales managers should offer insights about sales forecasting, task management and progress reporting features. Marketing and sales employees can discuss ways the software improved their ability to generate leads, personalize messaging or remember to follow up.

*Monday.com requires a minimum of three users.

**Salesforce pricing reflects annual billing.

***HubSpot charges by marketing contacts and allows unlimited users.

Aside from HubSpot, which charges by marketing contacts, not users, most CRM software has a per-user fee. This cost for base subscriptions ranges from $0.00 to $29.90 per user monthly. Many providers offer a discount if you pay annually, ranging from 10% to 34% off the monthly price. 

CRM vendors typically use a tiered pricing model. The entry tier has fewer features and lower usage limits than more expensive plans. Add-ons vary by provider and may include premium support, pay-per-use calling and texting, advanced analytics and automation tools.

Frequently asked questions (FAQs)

CRM means customer relationship management. It refers to the process of managing customer relationships throughout the customer life cycle. Many businesses use software called CRM systems to maintain records of contact details, interactions and customer preferences.

A CRM database stores prospect, lead and customer or company information. It is customizable according to a company’s requirements. 

CRM databases may store four types of data:

Collaborative, analytical and operational CRMs have different business purposes. Companies use collaborative CRMs to improve communication for seamless customer experiences. Analytical CRMs gather and analyze data to support decision-making.