Exam Information

An exam proctor will begin reading exam instructions approximately 15 minutes before the exam start time. Students must be in the exam room with their exam at this time. If taking the exam on a laptop, it must be booted up and have passed the security check. Hand writers must not have a laptop with them in an exam room, unless otherwise allowed according to the professor’s instructions. A student entering the exam room after the proctor begins reading instructions will not receive additional time for booting up their laptop, passing the security check, and/or reading exam instructions.

When instructed by the proctor, write your exam number on the cover page of your exam, bluebooks, and any scratch paper you turn in as part of your exam. Handwritten exam answers must be written in blue books in blue or black ink. Number the bluebooks you use (1 of 1, 1 of 2, 2 of 2, etc.). Proctors will allow time to read the professor’s instructions. Other than counting the number of pages of the exam, students are not permitted to turn the page of an exam past the instructions page until the proctor instructs them to do so.

When taking a closed-book exam, no books, outlines, book bags, purses, or scratch paper (other than the scratch paper provided) may be at your seat during the exam. These items must be left outside of the exam room or in the front or sides of the exam room. Students may not begin to write anything, including on scratch paper, before the proctor begins a closed-book exam.

Students taking in-class exams are prohibited from having any electronic communication device, other than a laptop as allowed per the professor's instructions, during the exam. Cell phones and smart watches must be turned off during the exam and placed in a bag or backpack. Violations of this rule may be considered an Honor Code violation. A clock in each exam room will be the official timekeeper for the exam.

Non-alcoholic beverages are permitted in exam rooms; however, the container must have a lid.

After the exam instructions have been read and the exam begins, the proctor will remain in the room. Any student who has a question or problem during an exam should see the proctor.

Students may use the restroom or take a break during an exam. However, all exam materials must be left in the exam room and no additional time will be given. Students must sign in and out at the front of the room with the proctor.

Exam Procedures

Your exam invitation, or Notice to Schedule (NTS), email from Meazure Learning will have links for you to check your computer system. If you take your exam online, it is important to verify that your computer meets the minimum requirements and that you have reliable access to the Internet. An internet connection disruption will suspend the exam session. 

IMPORTANT: If taking the exam online, you must use a computer on which you have full admin access.

​If you have computer system questions after following the instructions provided by Meazure Learning's schedule confirmation email, please contact Meazure Learning at +1 919-572-6880 or candidatesupport@meazurelearning.com.

Note: Meazure Learning, Scantron, and ProctorU are all one-and-the-same organization.

For all CCST level exams, Units Conversion Tables will be provided to candidates in either paper format (paper/pencil exams) or accessible within the electronic test interface for reference during the exam. Click here to review the Units Conversion Tables.

It is important to be certain when selecting the method and time you want to take the exam. You may incur fees if you change the time and method of testing. Exams must be scheduled in advance as follows: 

If you are within your exam window or eligibility period, you may reschedule your exam appointment before the online and test center reschedule cut-off times via the online exam scheduling system. If you are outside your exam window and want to request an extension, please contact certifications@isa.org.

There is no rescheduling fee. However, it must be changed no less than 24 hours prior to the scheduled appointment date and time.

There is no rescheduling fee. However, it must be changed at least 24 hours in advance of the scheduled appointment. Additionally, you must reschedule the new appointment no less than two calendar days in advance of the new appointment at a Meazure Learning test center.

You will incur a rescheduling fee of 50 USD. Rescheduling fees are payable to Meazure Learning via a secure e-commerce site (credit card). The reschedule cut-off time is no later than two calendar days prior to the exam appointment. Additionally, if you are scheduling a new online exam appointment, it must be done no less than 24 hours prior to the new appointment date and time.

You can cancel an exam through Meazure Learning's online exam scheduling system.

You may retest as many times as needed, if you do not pass or if you miss your scheduled exam, within your exam window or eligibility period. However, there is a fee each time that is payable to ISA. If you need to retest or have missed your exam, you must submit a request to certifications@isa.org.

If a candidate fails their exam, they may retest as many times as needed within their 12-month certification exam window or six-month certificate eligibility period. There is a fee each time retesting is needed. If a candidate does not pass the exam within the program exam deadline, the applicant must reapply for that certification or register again for the certificate course to sit for the exam.

If you fail to appear for a scheduled exam or arrive more than 15 minutes after the scheduled start time, you will be considered a no-show and forfeit your exam. However, you may retake a missed exam by paying a rescheduling fee to ISA if you are within your exam window or eligibility period. To request a rescheduled exam, email certifications@isa.org with your request. See exam procedures section #4, Rescheduling an Exam, for reschedule fee costs.

All ISA certification exams are closed-book and have multiple choice questions.  We apply a modified Angoff Method to determine the pass point for each exam (learn more about the modified Angoff Method below). Our certification exams last between 3 and 4 hours and our certificate exams last two hours.

ISA does not provide a passing score; you are only notified whether you passed or failed. If you fail an exam, you will receive a score report that lists the domains and indicates the percentage of questions answered correctly within each domain. Note that the percentages are not used to calculate a candidate’s passing score.

You will see your exam results on the screen at the completion of the exam. You will also receive your exam results immediately via email from (candidatesupport@meazurelearning.com). If you do not receive an email containing your results within 24 hours, please contact Meazure Learning by phone at +1 919-572-6880 or email candidatesupport@meazurelearning.com for assistance. 

If you pass your exam, you will receive an email containing a digital badge from isa_badges@isa.org within one business day of completing the exam. To access, manage, and/or share your secure digital badge, use your email address and password to enter your BadgeCert portfolio. If it is the first time accessing your portfolio or if you have forgotten your password, click “Request new password?” on their login page to create your password. More information about using your digital badge can be found here.

Be advised that we update our databases and systems with the previous month’s exam data in the first part of the following month.  ISA will update your credential status on the “My Credentials” tab from your ISA account and in ISA's Credential Directory within the first ten (10) business days of the following month you took your exam.

The modified Angoff Method uses expert judgements to determine the difficulty level of the exam. The easier the exam, the higher the pass point. Likewise, the more difficult the exam, the lower the pass point. The following is a basic outline of the modified Angoff Method (some details have been omitted):

'Unsolvable' exam question leaves Chinese students flummoxed

An apparently unsolvable exam question on a Chinese maths paper has left both students and social media stumped.

Primary school students at a school in the Chinese district of Shunqing were faced with this question on a paper: "If a ship had 26 sheep and 10 goats onboard, how old is the ship's captain?"

The question appeared on a recent fifth-grade level paper, intended for children around 11 years old.

Pictures of the question, along with students' valiant attempts at answers, surfaced this week on Chinese social media - where it triggered debate and quickly went viral.

Education officials later said the question was not a mistake, but meant to highlight "critical awareness".

"The captain is at least 18 because he has to be an adult to drive the ship," one student answered.

"The captain is 36, because 26+10 is 36 and the captain wanted them to add up to his age," another guessed.

One student however, simply gave up.

"The captain's age is... I don't know. I can't solve this."

Online, however, people weren't quite as generous.

"This question makes no logical sense at all. Does the teacher even know the answer?" said one commenter on Weibo, a Chinese microblogging platform.

"If a school had 26 teachers, 10 of which weren't thinking, how old is the principal?" another asked.

Some however, defended the school - which has not been named - saying the question promoted critical thinking.

"The whole point of it is to make the students think. It's done that," one person commented.

"This question forces children to explain their thinking and gives them space to be creative. We should have more questions like this," another said.

The Shunqing Education Department posted a statement on the 26 January saying the test had intended to "examine... critical awareness and an ability to think independently".

"Some surveys show that primary school students in our country lack a sense of critical awareness in regard to mathematics," it said.

The traditional Chinese method of education heavily emphasises on note-taking and repetition, known as rote learning, which critics say hinders creative thinking.

But the department said questions like the boat one "enable students to challenge boundaries and think out of the box".

And of course, there's always that one person that has all the answers.

"The total weight of 26 sheep and 10 goat is 7,700kg, based on the average weight of each animal," said one Weibo commenter.

"In China, if you're driving a ship that has more than 5,000kg of cargo you need to have possessed a boat license for five years. The minimum age for getting a boat's license is 23, so he's at least 28."

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