7497X Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
Exam Details:
- Number of Questions: The number of questions in the Avaya Oceana Solution Support Exam (7497X) can vary, but it typically consists of around 60 to 70 multiple-choice questions. The exact number of questions may depend on the specific version of the exam.
- Time: Candidates are usually given a specific time limit to complete the 7497X exam, which is typically around 90 to 120 minutes. It is important to manage time effectively to ensure all questions are answered within the allocated time.
Course Outline:
The Avaya Oceana Solution Support Exam is designed to test the knowledge and skills required to support and troubleshoot Avaya Oceana, a customer engagement solution. While the specific course outline may vary, the exam generally covers the following key areas:
1. Avaya Oceana Overview:
- Introduction to Avaya Oceana and its features
- Understanding the components and architecture of Avaya Oceana
- Overview of Avaya Aura Experience Portal integration
2. Avaya Oceana Deployment and Configuration:
- Planning and preparing for the deployment of Avaya Oceana
- Configuring Avaya Oceana Core components and services
- Integrating Avaya Oceana with other Avaya solutions (e.g., Avaya Aura, Avaya Elite)
- Configuring customer engagement workflows and routing rules
3. Avaya Oceana Administration and Management:
- Managing user accounts and permissions in Avaya Oceana
- Monitoring and troubleshooting Avaya Oceana components
- Performing backups and restores of Avaya Oceana configurations
- Managing service levels and reporting in Avaya Oceana
4. Troubleshooting Avaya Oceana:
- Identifying and resolving common issues in Avaya Oceana deployments
- Troubleshooting integration issues with Avaya Aura Experience Portal
- Analyzing logs and traces for problem diagnosis and resolution
- Performing system diagnostics and health checks
Exam Objectives:
The objectives of the 7497X exam typically include:
- Assessing the candidate's understanding of Avaya Oceana concepts, components, and architecture.
- Evaluating the candidate's knowledge and ability to deploy and configure Avaya Oceana in a customer engagement environment.
- Testing the candidate's proficiency in administering and managing Avaya Oceana, including user management and system monitoring.
- Assessing the candidate's troubleshooting skills and ability to identify and resolve common issues in Avaya Oceana deployments.
- Evaluating the candidate's understanding of Avaya Aura Experience Portal integration and its impact on Avaya Oceana.
Exam Syllabus:
The specific exam syllabus for the 7497X Avaya Oceana Solution Support Exam may vary, but it generally includes the following topics:
1. Avaya Oceana Overview:
- Introduction to Avaya Oceana
- Avaya Oceana features
- Components and architecture of Avaya Oceana
2. Avaya Oceana Deployment and Configuration:
- Deployment planning and preparation
- Avaya Oceana Core components and services
- Integration with other Avaya solutions
- Customer engagement workflows and routing
3. Avaya Oceana Administration and Management:
- User account management and permissions
- Monitoring and troubleshooting
- Backups and restores
- Service levels and reporting
4. Troubleshooting Avaya Oceana:
- Common issues and resolutions
- Integration issues with Avaya Aura Experience Portal
- Log and trace analysis
- System diagnostics and health checks
It is important to note that the specific content and emphasis of the 7497X Avaya Oceana Solution Support Exam may vary based on Avaya's guidelines and updates. Candidates should refer to the official study materials and resources provided by Avaya for the most accurate and up-to-date information regarding the exam syllabus and content.
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7497X PDF Sample Questions
7497X Sample Questions
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7497X
Avaya Oceana Solution Support Exam
https://killexams.com/pass4sure/exam-detail/7497X
QUESTION: 63
When troubleshooting issues related to alarms and events raised by Context Store, which
log location needs to be checked?
A. /vat/log/Avaya/services/event.log
B. /var/log/Avaya/cs/evenUog
C. /var/log/Avaya/dcm/event.log
D. /var/log/Avaya/eventing/attivemq.log
Answer: D
QUESTION: 64
Which VDN is required in Communication Manager for initiating an adjunct route to
transfer calls coming from Avaya Experience Portal to Avaya Oceana?
A. Transfer VDN
B. Routing VDN
C. Ingress VDN
D. RONA VDN
Answer: B
QUESTION: 65
The CSC SSL connection is successful but CSC disconnects after locoing the following
line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider
- onSetPrivilegesNegResponse() UNKNOWN_APPLICATION
What is causing this problem?
A. The AES is not equipped with a correct AES license.
B. The AES CTI CSC user and password are Incorrect.
C. Avaya Oceana is not equipped with an Oceana Base license.
D. The AES Switch Link Is down to Communication Manager.
Answer: B
QUESTION: 66
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions
data from which Avaya Oceana core component?
A. Unified Collaboration Administration (UCA)
B. Call Server Connector (CSC)
C. Unified Collaboration Model (UCM)
D. Engagement Designer (ED)
Answer: A
QUESTION: 67
A customer is troubleshooting the integration between AES and Avaya Oceana Call
Server Connector. During the integration the customer finds the following message
while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017
275 1 com.avaya.aes [ : StartApplicationSTE:
com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed :
clientID=XML Encrypted: 192.168.1.100:25067, user=csc
After reviewing the error message, which action will fix the customer's problem?
A. Match the correct CSC user password In AES and CSC service.
B. Reboot the AES server and re deploy CSC service.
C. Redeploy CSC Service and reboot Oceana Cluster 1.
D. Change the CSC user password in AES server and reboot AES.
Answer: A
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7497X Exam study tips
7497X Exam study tips :: Article Creatorinformation on Take-domestic tests
You may find yourself taking exams "at home" this semester, or least far from the lecture room. however the identify “take-home exam” has a particular that means. in contrast to in-type exams that are given at a designated time, take-home assessments are frequently more flexible. You’re given a group of questions or issues several days in boost of the due date; you're employed on them regularly, taking as a great deal time as you believe is appropriate to prepare, write, and revise your solutions. Take-home tests are a gorgeous standard feature in Humanities and Social Science courses. in the document under, besides the fact that children, we try to supply counsel that should be effective in the Sciences as smartly.
prepare, think, Write, Revise: here's your mantra. As soon as you open your take-domestic exam guidance, read them cautiously; study them distinctive times. Then close the display and jot down the guidelines for your paper workstation for your own phrases. Make double and triple sure you take into account right here:
About how lengthy be sure you take to work on the exam;
even if you’re allowed to check with sources aside from your fundamental studying for the class;
How be sure to cite your sources;
whether or not you’re allowed to consult a peer tutor as you're employed on the exam (W, Q, S advisor, Peer consultant, STEM e-book, TA);
How long (what number of words) are expected for every answer; and
exactly when the examination is due, and how it's to be submitted.
read the questions. Take a walk. No mobile phones on this walk. As you stroll, consider about the questions (or do one query at a time, one question per walk). Pull out your easy pocket paper workstation and jot down ideas on occasion. bear in mind: if you are looking to do smartly, depart your cellular telephone at home. trust me on this.
I find it helps to pick out a number of concepts to aim for. walk unless you've got come up with, say, three facets you be aware of you are looking to make as you reply the query, and three examples you might use to guide your ideas. (in case you feel of more than three ideas along the way, rejoice.) The numbers help you prepare your ideas into classes, and give you a rough define to work from. Of route, good essays are not a mechanical list of three points! here's without difficulty a means to get all started -- a method to sort out the various ideas that may well be darting through your intellect.
After you’ve drafted your essays (or solved your issues), get an excellent night’s sleep. Revisit your work the subsequent morning; edit for clarity; and add details that support your argument.
-- Professor Marnie McInnes, English and Peer Advising
universal techniques for Take-home assessments in Q courses
once you’ve completed the examination, double verify that each question has been answered
Double verify that each question has the reply you want linked to it.
where that you can, assess your solutions with the aid of re-substituting them into the long-established givens.
Ask if the issue admits of a trivial answer.
Ask if the issue admits of a non-trivial solution.
answer the query asked and not some intently related query.
Does your reply make experience? Does it fall inside a herbal upper and decrease bound?
in case you can, execute the code. investigate its values for particular situations.
Did you cowl the same difficulty in category, lab, or as homework? How is this examination issue similar or distinct?
-- Professor Ash Puzzo, Philosophy and Q application
From a Math principal’s standpoint
I always delivery my take-domestic as soon as possible. i do know that the take-domestic assessments, particularly in Math and Science, are often designed to be greater challenging than in-class assessments. accordingly, beginning work on the examination early offers me greater time to feel in the course of the exam questions. I take knowledge of the beyond regular time by way of double-checking my answers.
making a choice on a fine workplace is awfully important. find a area it's quiet and freed from distractions, together with other students. I had one wonderful take-home examination journey which i will be able to in no way forget. i used to be doing my Statistical model evaluation exam in a busy airport, between two of my flights. i used to be in reality tired, rushed, and distracted by means of the noisy passengers and boarding calls every few minutes. It became an awful lot harder to center of attention on the exam questions within the airport than in my quiet dorm room. for that reason, finding a good vicinity (and solid Wi-Fi) is the key to doing neatly. Of path, the tips for regularly occurring test-taking nevertheless follow: have an excellent leisure and get entirely prepared before you delivery to take the examination.
-- Angela Xinye Yang ‘21
Purdue Owl
i like the advice the Purdue Owl provides for writing essays all through in-category checks. Their particular examples and techniques work equally well for take-domestic exams. Purdue university on-line Writing Lab
-- Professor Susan Wilson, verbal exchange & Theatre, S & W programs
For classes with a fine Deal of reading:
put together a examine e-book with all of the terms discussed in category with distinctive notes on each time period.
Set apart enough time to prepare for, as well as take, the examination.
Take the exam a few days before the deadline so that you’ll stay away from feeling rushed.
be certain to take into account the exam guidelines, as you gained’t be capable of seek advice from your professor right through office hours to ask questions. earlier than the exam begins, be certain to clarify any uncertainties with your professor by the use of email.
lots of take-domestic tests ask you to write down essays; accordingly are attempting practising your writing before you take the examination itself. Sift via your notes, craft a great query in line with a number of key elements from the category, time yourself, and write an essay answer to your question. here is a great approach to each look at the material and follow timed writing.
be certain you supply yourself a nice, quiet house with a fine Wi-Fi connection. It’s easy to get swept up in dialog along with your roommates and pals and lose music of time, so be sure which you could get to a spot that will be conducive to work.
-- Tarinni Kakar ‘21
The Psychology in the back of it all
essentially the most crucial a part of the take-home examination is the preparation that comes until now. make certain to sustain with class reading, take prepared notes, and ask any questions you might also have. Having a fine base of guidance to use all the way through the exam sets you as much as basically focal point on each query one at a time in its place of combing during the textbooks to your desk.
I used to make the error of relying too closely on the “open-publication” coverage that often comes with take-home assessments, unless i spotted that the solutions aren't all the time in the analyzing. You ought to take note the fabric and completely ingest what it be asserting. Use books and notes simplest as an aide to investigate particulars, data, and figures.
additionally be aware that your mind can get tired. Many professors are adding further and greater complicated questions because they comprehend that you have greater books and notes than you can have within the classroom. Use being at domestic to your competencies: take a destroy each now and then. Taking a destroy lets you come again to questions with a sparkling set of eyes, proper error, and, if want be, add new points.
-- Helina Samson ‘22
preparing to Take Your on-line examination
earlier than taking this examination, be sure that you have studied and spoken to your professor if you have questions.
find a quiet location the place that you would be able to focal point with out distractions.
be certain you are organized with the entire materials you'll should do well on this examination: a charged computer, textbook, notes, a pencil, and clean pieces of paper.
customarily take-home tests are extra flexible and give you prolonged time to conclude. Take talents of this and determine roughly how lengthy it can take you to finished each section. After spending a set period of time on one section, flow on to the subsequent area although you haven’t fairly complete.
via sectioning your time, you enable yourself to flow forward without spending too a good deal time on a single problem. if in case you have correctly made your method in the course of the entire exam, which you can go lower back to your unfinished sections and take a look at once more with a brand new set of eyes. The overtime merits you: when you are definitely struggling to comprehensive a problem, that you can stroll faraway from the examination and return later with a transparent intellect. I find an outstanding strategy to clear my head is by way of taking walks with out my mobile phone or sitting outdoor and getting some sparkling air.
-- Olivia Neal ‘22
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