Latest PDF of 600-455: Deploying Cisco Unified Contact Center Enterprise (DUCCE)

Deploying Cisco Unified Contact Center Enterprise (DUCCE) Practice Test

600-455 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Name
:
Designing Cisco Unified Contact Center Enterprise
Exam Number :
600-455 UCCED
Exam Duration :
75 minutes
Questions in Exam :
65-75
Passing Score :
Variable (750-850 / 1000 Approx.)
Recommended Training :
Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0

Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Exam Registration :
PEARSON VUE
Real Questions :
Cisco 600-455 Real Questions
VCE Practice Test :
Cisco Unified Contact Center Enterprise Specialist Practice Test

Describe the Features and Functionality of the Cisco Unified CCE Solution 23%

1. Describe the role of Cisco Unified Communications Manager in Cisco Unified CCE

2. Describe the role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE

3. Describe the role of congestion control in Cisco Unified CCE

4. Describe the role of Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE

5. Describe the role of CTI in Cisco Unified CCE

6. Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE

7. Describe the role of high priority traffic in Cisco Unified ICM

8. Describe the methods available to configure and use precision routing

9. Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE

10. Describe the role of Cisco Outbound Option in Cisco Unified CCE

11. Describe the methods available to secure the Cisco Unified CCE solution and their impact on system capacity and functionality

Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution 11%

1. Describe the Cisco Unified Communications Manager originated calls to Cisco Unified Customer Voice Portal

2. Describe the Cisco Unified Communications Manager options for transfer calls to agents involving SIP trunks

3. Describe the requirements for Cisco Unified Mobile Agent on Cisco Unified Communications Manager

4. Describe the impact of the multiline automatic call distributor functionality of Cisco Unified CCE on Cisco Unified Communications Manager

5. Describe the cluster over the WAN consideration for Cisco Unified Communications Manager

6. Describe the Cisco Unified Communications Manager redundancy options for centralized deployment

7. Describe the methods available to maintain end to end reporting for transferred calls

Identify the Network Design Considerations in a Cisco Unified CCE Solution 19%

1. Explain the failure scenarios with geographically separated Cisco Unified CCE deployments

2. Describe the quality of service usage within Unified Contact Center Enterprise solution

3. Explain the network requirements to support the Clustering over the WAN (CoW) deployment model for the Cisco Unified CCE solution

4. Describe the basic deployment models for the Cisco Unified CCE solution (single-site, multisite centralized, and multisite distributed)

5. Explain network requirements for the Cisco Unified Intelligent Contact Management visible and private network connections in a Cisco Unified CCE solution

6. Describe Cisco Finesse failover scenarios

7. Describe the factors that impact Cisco Unified Intelligence Center bandwidth usage

8. Describe the Test Other Side method used in Unified Intelligent Contact Management

9. Describe the high-availability options of all components supported in the Cisco Unified CCE solution

Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution 23%

1. Explain call type usage within Cisco Unified ICM in Cisco Unified CCE solution

2. Describe the design consideration for administrative workstations when Unified CCE is deployed into two data centers (geographically separated)

3. Describe the impact for re-qualify call node in Cisco Unified ICM script

4. Describe the Cisco Unified Boarder Element and SIP proxy functionality within Cisco Unified CCE solution

5. Describe Post Call Survey functionality and its call flow

6. Describe Whisper Announcement functionality and its call flow

7. Describe Courtesy Call back functionality and its call flow

8. Describe Cisco Finesse features and its third-party gadgets

9. Describe the Cisco Finesse workflow

10. Describe the agent target rules feature of Cisco Unified ICM and the impact it has on the Cisco Unified CCE solution

Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components

13%

1. Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources

2. Explain how Erlang calculations are used as part of the sizing for contact center resources

3. Describe the Packaged CCE capacity

4. Describe the sizing consideration for SIP proxy methods

5. Describe the factors that are used to size the components of the Cisco Unified CCE solution — including Cisco Unified Communications Manager, Cisco Unified CVP, and Cisco Unified ICM components, such as peripheral gateway, router, logger, and administrative workstations

6. Describe the factors that are used in sizing the bandwidth required for the Cisco Unified CCE solution

Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components

11%

1. Identify the VMware supported features

2. Describe the configuration considerations for NIC in virtualization environment

3. Describe the Cisco Unified Computing System B_Series fabric interconnection and the upstream network connectivity

4. Describe the design considerations for Cisco Unified CCE running on the Cisco Unified Computing System B_Series

5. Describe the design considerations for upstream IP switches when using the Cisco Unified Computing System C_Series

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600-455
Deploying Cisco Unified Contact Center Enterprise
(DUCCE)
https://killexams.com/pass4sure/exam-detail/600-455
Question #77
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers
and loggers). If
Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
A. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle
B. Both sides go in service for small period of time, Call Router Side A goes active after negotiations with Call Router Side B, Call Router
Side B goes idle
C. There is no ability to make ICM configuration changes at Side B
D. The Call Router Side A stays active, while Call Router Side B goes idle
E. The Call Router Side B stays active, while the Call Router Side A goes idle
Answer: CD
Question #78
Which statement about the Cisco UCCE solution in the virtualized environment is true?
A. VMware NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported
B. Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment model
C. Cisco UCS VIC can be used on UCS C series TRC models
D. Spec-based virtualized servers based on Intel E5 26xx cpu family at speed 2.40 GHz is supported
Answer: D
Question #79
Which setup is correct when you configure the Cisco UCS B VICs to reach the Fabric Interconnect Switches for the Cisco UCCE on UCS B
deployments?
A. Disable the Fabric Failover only when the UCS B FI connects to a Disjointed L2 domain in the upstream network
B. Enable the Fabric Failover to reach both Fabric Interconnect A and B in HA paths
C. Disable the Fabric Failover option.
D. Enable the Fabric Failover only when the UCS B FI connects to a Common L2 domain in the upstream network
Answer: C
Question #80
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new
redundancy requirements for Administration. Which option is the recommended configuration?
A. 1 - Primary AW, 1 - Secondary AW
B. 1 - Primary AW, 1 – Administration Client
C. 1 - Secondary AW, 1 – Administration Client
D. 2 - Primary Administration Client, 1 - Secondary Administration Client
Answer: A
Question #81
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and
desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)
A. The Cisco Finesse server automatically signs the agent out of the system
B. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap
TCL script, answers the call, and forwards it to the hunt group
C. Agents continue to have access to historical reports
D. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
E. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the
communication manager
Answer: AD
Question #82
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
A. after a supervisor has transferred the call
B. after a supervisor has selected a talking agent for monitoring
C. after a supervisor has started monitoring a call
D. after a supervisor has barged into a call
Answer: D
Question #83
Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the
WAN deployments?
A. SONET WAN with multiple edge devices per Data Center to connect to the SONET ring
B. under no circumstances
C. MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the
WAN circuits is less than 500 ms.
D. MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers
Answer: B
Question #84
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)
A. Up to maximum agent capacity for historical report using live data
B. 100 concurrent Historical reports
C. 800 concurrent Real-time reports
D. 400 concurrent Real-time reports
E. 400 concurrent Historical reports
Answer: AD
Question #85
Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)
A. The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call
B. PCS lets you schedule a call to the caller at a later time
C. For reporting purposes, the PCS call has the same call key information
D. The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number
E. SIP REFER call flow is required to trigger PCS
F. The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the
agent creates after the transfer is not included in the PCS context
Answer: ADF
Question #86
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a
vCPU is true?
A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the
available CPU of the host (there is spare room in CPU computing resources).
B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in
MHz on each server host.
C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the
available memory of the host.
D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in
MHz on each server
Answer: B
Question #87
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column
represents?
A. number of agents assigned to the queue who are on inbound calls
B. number of calls handled by the agents associated with that queue
C. number of agents assigned to the queue who are on outbound calls
D. number of agents assigned to the queue who are on internal consult calls
Answer: D
Question #88
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP
REFER? (Choose three.)
A. SIP trunk alternate destination routing (ADR) must be disabled for REFER
B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
C. Router requery on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
D. Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
E. Unified ICM sends Unified CVP a routing label with a format of rfXXXX
F. Standalone Cisco Unified CVP with ICM Lookup label
Answer: BCE
Question #89
Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)
A. demarcation point between networks
B. centralized dial plan
C. SIP VXML voice browser
D. N+1 or N:N redundancy
E. load balancer for HTTP and SIP
Answer: BD
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