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Deploying Cisco Unified Contact Center Express (UCCXD) Exam Dumps

500-052 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Number : 500-052 UCCXD

Exam Title : Deploying Cisco Unified Contact Center Express

Duration : 60 Minutes (45-55 questions)

Available Languages : English

Register : Pearson VUE

The Deploying Cisco Unified Contact Center Express (500-052) exam is a 60 -minute exam with 45 - 55 questions. This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments. Candidates can prepare for this exam by taking the Deploying Cisco Unified Contact Center Express (UCCXD) version 6.0 course, which is based on the UCCX version 11.0 release.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Design a Unified Contact Center Express System Deployment (32%)

- Perform customer capacity planning

- Determine customer required features

- Evaluate and recommend different configuration options

- Identify available configuration and ordering tools

Implement a Unified Contact Center Express System (40%)

- Describe the process for installing Unified Contact Center Express software and hardware

- Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements

- Describe the process of using the Unified Contact Center Express Application Editor

- Examine the Cisco Business Edition 6000 competitive landscape

Operate a Unified Contact Center Express System (28%)

- Identify basic Unified Contact Center Express user tasks

- Identify process and tools available for troubleshooting Unified Contact Center Express

- Identify process and tools available for monitoring system operations in Unified Contact Center Express

- Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express

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500-052
Deploying Cisco Unified Contact Center Express (UCCXD)
https://killexams.com/pass4sure/exam-detail/500-052
QUESTION: 42
A preview outbound dialer uses which source and destination resources?
A. the personal line of the agent to the customer
B. the ACD line of the agent to the customer
C. a CTI port the agent this is redirected to the customer
D. a CTI port the customer
Answer: B
QUESTION: 43
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop,
Cisco Social Miner can be deployed in which location?
A. wherever the Cisco Unified CCX server is deployed
B. the Internet
C. a corporate network
D. a demilitarized zone
Answer: D
QUESTION: 44
Which two Cisco Unified CCX steps invoke another Unified CCX application script?
(Choose two.)
A. Cache Document
B. Trigger Application
C. On Exception Goto
D. Call Subflow
E. Connect
Answer: B, D
QUESTION: 45
Which statement is true about Cisco Context Service?
A. A POD can map to multiple fieldsets.
B. A POD can map to a fieldset.
C. The runtime connector is responsible for account and password management
D. Every customer is mapped to a maximum of one POD.
Answer: B
QUESTION: 46
In Cisco Unified Contact Center Express Serviceability, what is the status of the
database subsystem on the Control Center page, if the database subsystem in not
configured?
A. shut down
B. out of service
C. partial service
D. not configured
Answer: D
QUESTION: 47
Which tool enables partners to perform the following actions?
a) validate all parameters (for example, number of inbound agents, number of inbound
and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express
configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco
assessment-to quality bid assurance process)
A. Cisco Solution Expert Tool
B. Cisco Unified CCX Sizing Tool
C. Cisco Unified Communications Sizing Tool
D. Cisco Unified Expert Advisor Tool
Answer: C
QUESTION: 48
Cisco Finesse supports the use of custom call variable layouts. How does the agent
desktop determine which layout to use?
A. The name of the layout is passed to the agent desktop via a keyword variable that is
named user layout.
B. The layout is associated to the team under Team Resources.
C. The layout is associated to the CSQ definition.
D. The layout is associated to the desktop layout under Team Resources.
Answer: A
QUESTION: 49
Which server cannot be configured during the installation phase when installing Cisco
Unified Contact Center Express on Cisco Unified Computing System servers?
A. Cisco Unified Communications Manager server
B. DNS server
C. NTP server
D. SMTP server
Answer: D
QUESTION: 50
In Cisco Unified Contact Center Express, when a variable in the application editor is
defined as a parameter, which statement is true?
A. The variable can be used to pass data to and from VoiceXML applications.
B. The value for that variable is defined by the calling application.
C. The value for that variable can be supplied through the Application Management
menu in Cisco Unified CCX Administration
D. The variable can be used to pass data to and from subflows.
E. The variable can be used in conditional steps.
Answer: B
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