Innovative Teaching

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Teaching by the Case Method

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Chris Christensen described case method teaching as "the art of managing uncertainty"—a process in which the instructor serves as "planner, host, moderator, devil's advocate, fellow-student, and judge," all in search of solutions to real-world problems and challenges.

Unlike lectures, case method classes unfold without a detailed script. Successful instructors simultaneously manage content and process, and they must prepare rigorously for both. Case method teachers learn to balance planning and spontaneity. In practice, they pursue opportunities and "teachable moments" that emerge throughout the discussion, and deftly guide students toward discovery and learning on multiple levels. The principles and techniques are developed, Christensen says, "through collaboration and cooperation with friends and colleagues, and through self-observation and reflection."

This section of the Christensen Center website explores the Case Method in Practice along the following dimensions:

Each subsection provides perspectives and guidance through a written overview, supplemented by video commentary from experienced case method instructors. Where relevant, links are included to downloadable documents produced by the Christensen Center or Harvard Business School Publishing. References for further reading are provided as well.

An additional subsection, entitled Resources, appears at the end. It combines references from throughout the Case Method in Practice section with additional information on published materials and websites that may be of interest to prospective, new, and experienced case method instructors.

Note: We would like to thank Harvard Business School Publishing for permission to incorporate the video clips that appear in the Case Method in Practice section of our website. The clips are drawn from video excerpts included in Participant-Centered Learning and the Case Method: A DVD Case Teaching Tool (HBSP, 2003).


Avaya to Enable Egyptian Companies to Go Beyond the Digital Experience at Cairo ICT 2017

Avaya will demonstrate at Cairo ICT Conference and Exhibition how it is partnering with leading organizations across Egypt and the Middle East & North Africa region to design superior customer experiences that go beyond the digital experience.

Alongside key partners, including BTC Networks Egypt, SINA Technology, Telecom Technologies and Mantrac Distribution, Avaya will showcase how businesses and governments can differentiate their services through open, agile technology platforms that fuel innovation and drive business value.

The Egyptian ICT market will surpass $10 billion this year, according to researcher IDC, as organizations look to boost operational efficiency and achieve measurable business outcomes. The 21st edition of Cairo ICT, taking place from December 3-6 under the theme ‘Expect the Unexpected,’ will bring together more than 84,000 decision makers, industry leaders and technology professionals under one roof to showcase new technology solutions, explore business opportunities and discuss disruptive technology trends.

At the event, Avaya will highlight how its open, standards-based approach allows organizations to simplify technology adoption and deliver measurable results. The Avaya stand will feature real-world use cases devoted to specific vertical industry sectors, including healthcare, hospitality and retail, showing how they are leveraging emerging technology trends such as artificial intelligence, analytics and the Internet of Things to drive business success. 

“Avaya is committed to protecting customers’ existing investments in technology, while giving them the freedom to define and build their own experiences.  Cairo ICT is the perfect platform for Avaya to demonstrate how we are working with customers and partners to deliver the communications solutions that drive stronger growth in today’s fast-moving digital world,” said Fadi Hani, Vice President for the Middle East, Africa and Turkey, Avaya. 

Avaya solutions are used today by leading organizations around the world and across the MENA region. In Egypt, this includes working with the top five banks, the three leading telecom operators, and the country’s largest business-process outsourcing (BPO) firm.  More than 70% of Egypt’s contact center infrastructure is built on Avaya technology. 


 


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